He also used my hose spigot and since he used it the spigot is now spraying water everywhere when I turn on my hose. (was not doing that before)
I decided to get a second opinion. When they came out I asked to watch so I could understand and see myself. The tech guy took the panel off and went over the rating on the capacitor and the allowed +/- 10%.
The numbers were all within the allowed range to be in working condition!! I am extremely disappointed at the lack of morals and clearly was trying to make a buck off of a customer (woman) that he thought wouldn’t question his recommendation on repair / get a second opinion.”
“Very polite. Knew exactly what he was doing. Handle everything in a professional manner.
Thank you so much”
“A water pressure regulator and a water heater expansion tank were replaced by Christian and Caleb, today. The whole process was conducted efficiently and competently. Additionally, both young men were professional, courteous, and it was evident that they take pride of the quality of their work.”
“Zack did a great job for me! He was punctual, polite and efficient 👍”
“Ian was very knowledgeable and helpful, and I felt confident with my decision . I was referred through the Duke Energy referral program and couldn’t be happier. Eduardo and Tito did a super job with installation . Thank you to the Sutton Brothers team!”
“Mark was great! He was on time, polite, and clearly explained the repair to us. We are always confident when he arrives to take care of our HVAC needs.”
“A/C WAS NOT BLOWING COLD AIR. EMAILED SUTTON BROS' TECH SHOWED UP NEXT MORNING T/S AND SERVICED UNIT, GOT COOL AIR ONCE AGAIN THANKS.”
“My unit was installed in 2023. It did not work properly for the first year. (Caused very high electrical bills as the one unit was trying to heat the entire house and the house remained cold) Sutton came out to find the problem. That technician said that something wasn’t installed correctly and that something else needed to be done in the spring and that they would come out. They didn’t. Now it is not working again and the compressor is out and I have to pay for it in addition to something else that this technician says needs to doing to keep the other compressor from burning out. I am very disappointed and don’t think I should have to pay for a bad part for a unit that has very few hours on it.”
“Gary Bennett provided us with the best service. He knows what he's talking about. Great service. He made us feel like we could trust the company and got us right in for a new installation. Highly recommend Sutton Brothers and Gary Bennett.”
“Gary Bennett provided us with information about all the HVAC systems available. He was very knowledgeable about all systems and answered any questions we had. We did not feel pressured into buying any certain system. He made sure we had all the information needed to make the right choice for us. Our system was failing and he provided us with an appointment for installation the very next day. Gary is definitely an asset to the Sutton Brothers company.”