Reviews


“Hunter Yates came out and done a second opinion and was very professional and knew his job. I was very happy with his services. I accepted his team as a maintenance for my unit. I will be using them from here out. Thank you so much Hunter”
- Saralynn H.

“I'm extremely happy with the services provided by Sutton Bros on all fronts, from HVAC to plumbing. The preventative maintenance plan has been amazing and just knowing that the professionals are keeping everything running properly provides peace of mind. Every step of the way, I've had nothing but amazing interactions from the operations center to the techs onsite.
Customer service is the difference between a good experience and a great experience – and Sutton Brothers has very clearly established themselves as an industry leader.”

- Brian W.

“Excellent!!! Blake was very knowledgeable and helpful with all questions I had. Very good explaining issues.

All I can say is that I look forward to using the services again!! I would give a grade of 10+ to Blake.”

- Shirley G.

“This is the first time I have contacted Sutton Brothers. Blake was knowledgeable and very courteous. He answered my few questions and my overall experience was very good. He communicated well.”

- Mark C.

“We are very pleased with our service from Sutton Bros and our technician Blake sheets. He did a great job . Very thorough and efficient. Will request him all the time for our maintenance service.”

- William C.

“Cody Styers was wonderful. Very professional and knowledgable. Told me what he was doing on each purchased item.
Made me feel at ease. I am requesting Cody Styers for all my maintenance and repairs.”

- Lorraine M.

“Daniel was on time and very efficient with his work. He went over and above by cleaning up the crawl space dehumidifier overflow!! Another excellent service appointment.

Daniel also found that the attic access tent had not been replace during the previous service appointment. He took care of the same.”

- Art S.
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Theresa Burger
Theresa Burger
1712935218
I want to say that Sutton Brothers Heating and Cooling of Kernersville, North Carolina, has provided excellent service since they took over the maintenance and service of our heat pump unit.They were out to do our regular six-month maintenance on April 5th and saw an issue with the motor area needing cleaning for Best Performance. They were very prompt and came back on the 12th to accomplish this. Daniel Castiglioue was very professional, courteous, and friendly each time. He took the time to explain everything that needed to be done, including pictures to verify everything and was efficient in all that he did. I recommend that anybody in the Winston-Salem - Kernersville area looking for a dependable and courteous Heat And Air company please consider Sutton Brothers.
Darrell Ball
Darrell Ball
1712862725
Heather Allen
Heather Allen
1712845319
Hunter was polite, professional and knowledgeable!
Patty Williams
Patty Williams
1712786014
From the text message telling me that my technician was on the way (which included both name and picture!) to the time taken to go over all options and even scheduling a comfort advisor for us free of charge, Sutton Brothers has provided stellar service. Adam was knowledgeable, efficient and very professional. I love that he took the time to explain everything.
Mark Caudill
Mark Caudill
1712784756
This is my first experience using Sutton Brothers. The technician (Blake) was very professional and courteous. He answered my questions, and seemed very knowledgeable. He went over the yearly maintenance programs available but was not pushy. I would contact this company again.
C J
C J
1712689539
They were great. highly reccomend.
Honest evaluation, I would say.
From start to finish this was a very easy process for replacing our HVAC system. Rickardo and his crew were extremely professional and efficient. Only took 2 days when it was scheduled for 3. Thanks Sutton Brothers!
Frank Bocci
Frank Bocci
1712669122
Sutton Brothers recently performed service at our home, which included running new Romex, Light Switches, and Boxes installed in the Ceiling for mounting Ceiling Fans in two different rooms. Service Technician/Electrician Michael Vincent was fantastic. he arrived on-time, was courteous, conscientious, and very knowledgeable. When finished, Michael ensured that both work areas were picked up and cleaned. He ensured that everything worked as intended. Their pricing was very fair for the work to be done, they were prompt in taking on the Job and their Service Technician Michael Vincent was top notch! I would highly recommend Sutton Brothers for any Electrical work and would use them for any future work we may need at our home. Great Service!
Sharon Poe
Sharon Poe
1712596022
Blake came to check my heating issue and diagnosed the issue immediately. He provided insight on my heating system and installed a new and updated thermostat. I highly recommend Blake for your HVAC needs!
Jon Witt
Jon Witt
1712431640
Sutton Brothers installed my heat pump water heater on Feb 29th, and it's been operating like charm! They were happy to either supply me with the heat pump water heater or install the Rheem one i bought from Home Depot. They did an excellent job. It took a few hours like they said it would. They took out the old natural gas water heater, capped the natural gas line, removed the old piping, installed new piping and insulation, installed the new water heater, had their electricians wire it to my electrical panel, and they hauled away the old stuff. In the end, they helped me check that all my water faucets had good pressure on hot and cold. All but the kitchen sink did. They, in fact, did not leave me high and dry. They opened up the sink faucet and removed the sediment build-up that came from the old water heater. And my kitchen faucet worked fine all again. Always excellent service and price from Sutton Brothers. I also got the Duke Energy Rebate and Federal Tax Credit for this heat pump water heater. Since I bought the water heater myself, i had to apply to Duke Energy rebate. It was easy. This smart hybrid heat pump water heater has been awesome. Hot water and low energy usage. Its been keeping my garage cooler on a warm day! Average energy usage per day was 2.75 kwh of energy in March. My installers were Mike K and Kris W! They did a great job! Would highly recommend. This wasn't my first time receiving service from Sutton Brothers. They did a great HVAC install and pressure relief valve install for me, too!
Warren Vassar
Warren Vassar
1712359375
Mr Chris Craig is a very professional young man. Arrived on time and went right to work. He corrected our problem in minimal time. Thanks Sir!
Jeff Judge
Jeff Judge
1712350435
This was 3rd trip in past few weeks working the problem and they made the situation right. Not everyone does that and I appreciated it
Tim Drake
Tim Drake
1712336014
Great customer service
Matt Twitchell
Matt Twitchell
1712335798
Caleb came to our house for a maintenance visit. He was on time, professional, and knowledgeable. I would highly recommend Caleb and the Sutton brothers team to anyone!
Donna Douglas
Donna Douglas
1712320907
We have been so impressed with Chris Craig since his first visit to our home. The estimate, as well as the installation, on our new gas water heater proved that first class customer service still exists. I would definitely recommend him to anyone looking for a friendly and knowledgeable plumber. He made our purchase a pleasant experience.
zackery nix
zackery nix
1712294375
I can't remember what the guy said his name was but he came out to little Caesars when the inside was near 100 degrees inside the store and fixed the AC units he gave great details on what was wrong and what he fixed got a issue they are the one to call
Tamra Kueider
Tamra Kueider
1712263897
Blake came out in a timely fashion to perform service on our unit. He was very professional and educated us on the 3 service/maintenance plans available to us. We look forward to working with Sutton Brothers in the future for our HVAC maintenance.
Jean Miller
Jean Miller
1712248680
Technician was Adam Smith. Veryknowledgeable about what he is doing. Can't say enough about Adam how good he is.
Ray Cacciatore
Ray Cacciatore
1712245526
Great job from beginning to end. Blake is one of the very best
Keith Rickoff
Keith Rickoff
1712175041
The technicians, Michael and Chandler, worked together quite efficiently. I felt confident about the work they completed and the guidance center they gave me. I have other electrical projects in mind, and my hope is that these two are the techs assigned to it.
Larry Noakes
Larry Noakes
1712082281
Tom Bailey
Tom Bailey
1712010491
The Technicians were on time and professional as always. The system is ten years old and needed additional service, which I agreed to but they ...in no way...were pushy. He only offered the service as optional.
Emily Daniels
Emily Daniels
1712010016
Wonderful company!! Great timely responses- tech communicates directly with owner about issues with price for repair. My only suggestion would be to have an option for a payment plan.
nemo edwards
nemo edwards
1712009897
Had some issues with the AC not starting and made an online appt on Sunday and the technicians came out the next day. Quoted a fair price and AC is is up and running like new. The technicians were also very friendly and answered all my questions as they were working. Highly recommend Sutton!!!!!
Xavier Beard
Xavier Beard
1712007391
Excellent Service
Karen Fulscher
Karen Fulscher
1712002521
I'm very happy with the job Anthony did. The expansion tank on the water heater needed replacing, and he was knowledgeable, explained what had to be done. He had the tank on the truck, was quick with the fix, and cleaned up. Very satisfied.
Jan Moravec
Jan Moravec
1711572926
The best experience
Daniel Boland
Daniel Boland
1711554786
The technician was very polite and professional, he arrived earlier than expected (with a text message and picture of the technician to announce his coming)and finished up in no time. He was able to find a cheaper solution to the problem and saved us some money in the process.
Willie Lou Eats
Willie Lou Eats
1711551684
I have no complaints about this company. They not only gave me a great quote far less than the competitors but Guy Thacker picked up the phone and kept me updated every time I called and did exactly what he said he would do. Thank you Sutton Brothers for making my unit replacement a breeze! No lie! Seriously Thank you 💪🏽
Tammy Steele
Tammy Steele
1711123432
Caleb did a thorough job and was helpful in explaining everything. Timely and professional!
mark gadbois
mark gadbois
1711117877
Came in talk about the job, gave me an estimate, gave them the go ahead. They did the work in a friendly and professional manner. They answered all of my questions. Great job!
Christine Hall
Christine Hall
1711049866
Chris was very informative and professional when providing our quote
chad alston
chad alston
1711043760
Fast, prompt, and professional service. The technician took time to explain the problem and resolution.
Corey Galbaugh
Corey Galbaugh
1711033898
Very professional and quick to find and fix the plumbing issue
Chris Craig has come out to my house three times already for plumbing. The first time Chris came out was to replace a broken pipe to my Master bath shower head. Chris was clean and neat during the whole process. He also taught me a few things that I didn't realize as he was working. So I requested him again when I needed more plumbing work done due to having our master bathroom vanity replaced. Again Chris did an awesome job being clean and neat the whole time. He's friendly and easy to talk to. He's very knowledgable and respectful. We are new to Sutton Brothers but I would definitely recommend their service.
Eric Worden
Eric Worden
1710941338
Great Company!! Chris was very professional and friendly. Work was done in a timely manner and at a reasonable cost which was explained prior to any work being done. I would recommend this company for any plumbing needs.
John Wright
John Wright
1710793688
Jonathon was great. He devised a simple solution for a package to allow me to hook up a generator easily without a lot of fluff. Because of this, he was able to keep the costs down, 1/3 the cost of the competition. SB are truly focused on what is best for the customer. I highly recommend SB.
Andrew Hatch
Andrew Hatch
1710781953
Prompt, professional, personable, polite.
JOHNNY MITCHELL
JOHNNY MITCHELL
1710777645
Very, very professional, courtesy, and Polite and does great work.
Allison Rowley
Allison Rowley
1710765409
We've used Sutton Brothers for both electrical work and plumbing work and are thrilled with the quality of the work that they've done. They installed an at-home electric car charger and provided a great estimate, did the work quickly and even informed us about a rebate program. A few weeks after, they came out to evaluate a potential plumbing leak. They did a thorough job looking for the leak and provided a great plan to fix it. Their work is quality, the technicians provided great background on all the reasons why an item needed to be done and we are so appreciative of it!
Chris Schiro
Chris Schiro
1710538380
Daniel was great. Did a very thorough job. After the unreliability of the last company we had service with, it was nice to have someone actually show up. The scheduling process was very easy.
Cindy Sutton
Cindy Sutton
1710527287
Chandler A team of two other electricians came to our house to do a number of Electrical projects! Had included replacing a very old electrical box, Getting electricity to our carport and several Other projects. He and his team were very efficient, pleasant, and effective! They did a great job! So glad that Sutton bros, heating cooling, plumbing and electrical can service your whole house with the variety of services they offer!
Kathy Soyars
Kathy Soyars
1710365051
Excellent service the techs were very informative about everything they were doing.
Marc Kimbrell
Marc Kimbrell
1710360825
Had an issue with the heating unit in our house. Hunter and Roger came out and fixed in the same day I called. Nice and professional. Thanks
glenda barnes
glenda barnes
1710343046
Great job. Cody was professional and very polite. The leak in the sink is fixed.
Timothy Winder
Timothy Winder
1710284835
Randy and Brannon came and work on my system and despite the warehouse had sent the wrong parts they got it straighten out and fixed my furnace.
Lynn Davis
Lynn Davis
1710168884
A big Thank You to Adam Smith for making an emergency weekend call. He was knowledgeable, professional and very kind while working on my gas furnace. He explained the problem so I understood what was being done.I did not have to wait long at all for Sutton Brothers to send Adam.Thank you again for being a good company to work with.
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