Reviews
Plumbing Repair in Winston-Salem, NC 27101
“Anthony was great-diagnosed the cracked, leaky sewer pipe and had it tidily repaired within a day.”
- Ben M.
Plumbing Installation in Mebane, NC 27302
“Chris is awesome – another wonderful job – friendly, punctual, professional. Highly recommend this company and this technician.”
- Nancy W.
Air Conditioner Repair in Kernersville, NC 27284
“Randy was great, answered all my technical questions. Great experience.”
- William B.
Air Conditioner Repair in Winston-Salem, NC 27103
“The entire repair experience went very well. Mark worked quickly and efficiently. When he finished the clean up was so complete that it looked like nothing had been done. I waited a few days to post this to see if the AC repair worked well. It now works great. Overall, an excellent job.”
- Bob M.
Plumbing Repair in Greensboro, NC 27214
“Absolutely prompt, courteous, helpful and knowledgeable about your plumbing issues!”
- Carol W.
Plumbing Replacement in Mebane, NC 27302-9965
“Your technicians are excellent! On time, knowledgeable, friendly, helpful, courteous.
Glad Chris was able to answer all our questions and schedule us for our requested replacement of existing toilets to ADA compliant toilets for ease of use!”
- Nancy W.
Water Heater Replacement in Greensboro, NC 27403
“Everything was perfect. Brendan came for our assessment and provided great advice and information on replacement water heater options. We decided on a hybrid heat pump model. Immediately received quote and proposal. Scheduled replacement for the next week and everything went exactly as promised. Very qualified and professional in all respects. New unit is working as was described and already have received confirmation of Duke Energy rebate that was processed by SB on day of installation. What a great option for all of the services offered by a superb locally owned and managed company. I highly recommend Sutton Brothers and Brendan. Well done!”
- Bill M.
Plumbing Replacement in Winston-Salem, NC 27107
“Anthony was great! He explained what was needed and then what he did. He was friendly, professional, and efficient. When we thought we had an emergency last week, Anthony was the person who called to check on us. It had already been determined that it wasn’t an emergency and could wait til the next morning. Anthony showed up first thing and diagnosed the problem and made sure we didn’t have water behind the wall. He was great and reassuring. I really appreciate Sutton Brothers!”
- Leigh G.
Air Conditioner Repair in Kernersville, NC 27284
“Excellent customer service and quick to respond. Randy found the issue and replaced the part and performed a quick check on the overall health of the system. I appreciate the professionalism and communication with Sutton Brothers.”
- Keith S.
Air Conditioner Repair in King, NC 27021
“Bradley was amazing. He quickly found the problem, made the repair and was on his way to another customer. Very pleased with Sutton Brothers”
- Donna A.
Harry Taylor
16:12 08 Jun 23
Installed a new Heat Pump and gas furnace. The price was clearly and quickly communicated to me. Work was scheduled and the crew showed up on time. The work was completed in a professional manner. The guys where all friendly and explained any questions. They laid down throws to protect the floors and cleaned up the work area before leaving. The equipment was operational and test. The equipment looks great and is quite during operation. It also should be noted that the office people I worked with were friendly and helpful. A great purchase experience.
Scotty Hooker
03:29 08 Jun 23
When Guy came out to meet with us on a new heat pump system he was very professional and knowledgeable and easy to work with and when the installers arrived on time to install they were very nice and professional and worked hard and quickly to get the new system installedCould not ask for a better companyThank You Guy and the installer crew for everythingWe would highly recommend Sutton Brothers and Guy to work with
Warren Vassar
20:22 07 Jun 23
Mr Chris Craig is a very professional young man. Arrived on time and went right to work. He corrected our problem in minimal time. Thanks Sir!
Chris Bernheisel
16:58 07 Jun 23
Anthony's job was Outstanding replacing The Water Heater! The work he done was The Best. Thank You Sutton Brothers.
Willie Howard
14:17 01 Jun 23
I got Bradley Flanary. Young, knowledgeable, friendly and thoroughly explained all that he did for me. I am glad I choose the Sutton Brothers Elite service. My heating, cooling and plumbing systems have become more efficient and reliable since I joined the Sutton Brothers elite maintenance program.
Kathy Webb
22:21 31 May 23
I’ve used Sutton Brothers for the past few years. They keep up on when I need service. They show up on time and do a great job.
Jen Deal
23:06 25 May 23
Hal Byrd
21:45 25 May 23
Anthony was Great, figure out how to get a new hot water heater into the attic.... bought new hot water heater which will be installed 6/2
Pat oconnor
19:56 24 May 23
Brendan Amos reached our home well within the estimated arrival time and did a fine job repairing the leak in our shower. He was respectful of our home(no muddy footprints!)as well as knowledgeable and efficient: a true credit to Sutton.
Michel Richard
13:14 24 May 23
Update, 12/09/2022: Chris and Paul came out to jet some very old clogged, galvanized drains, and everything went like a charm. Can't say enough good things about Sutton Brother and their staff.Update, 12/01/2022: Chris was back out, and as usual, was the consummate professional. Customers are lucky to have great leadership like Mr. Craig.Jonathan from their HVAC department, who also came today, was excellent. Repaired an AC vent. Courteous and professional. Did not do any unnecessary repairs but used existing ductwork.Previous: Zack Felts was amazing! We needed a spigot fixed at the front of the house that another "plumber" said couldn't be repaired because of its location. Zack came early and stayed late to make sure it got done right. He even hooked our sprinkler system back up, above and beyond. Best plumbing outfit we've ever used in over 30 years of home owning. They've done lots of work for us and will continue to do so.
Mack Jabae
21:30 22 May 23
On time and very professional
Dana Winn
06:21 21 May 23
We found a leak in our yard near the city water main; Paul came out on a Saturday evening and was incredibly professional and fixed everything quickly. We are so appreciative; great service and reasonable prices.
Katie Hall
00:04 20 May 23
ag r919
19:19 19 May 23
Brandon was on time and very professional. His work proved to be valuable in our home care.
david dmajor77
18:29 18 May 23
The representative, Johnny, was very efficient at the task of reconnecting our power meter base after storm damaged it.You will be my first call whenever I require any future assistance!!
Zach Loggins
17:37 18 May 23
Scott Stedding
19:48 16 May 23
Mary Adler
23:52 13 May 23
I discovered a leak in my closet, and figured out it must be coming from my air-conditioner, so I called who used to be Brady-Flanary, now Sutton Brothers and they sent Adam S. out same day to fix it(on the weekend).He was right on time, very professional, knowledgeable, and very thorough. He explained things so I could understand and was patient with all my questions. I told him that I wanted him to come to my house every time I needed any HVAC work done.I can sleep better tonight knowing that my water leak has been taken care of. Thanks Adam and Sutton Brothers.
Alisha Uribe
16:06 13 May 23
Adam came out on an emergency call on a Saturday . Was super prompt with response time and worked so fast. He was very kind, helpful and professional.
James Clayton
10:59 13 May 23
The technician was very efficient. He listened to my explanation of the problem and identified the problem immediately. He explained how he intended to fix the leak. He had the tools and parts to do the job. I was pleased with the service that he provided. Before he left he made sure that I understood the charge for his service. I thought the charge was very reasonable.
Brendan Richard
20:21 12 May 23
Roderick Randolph (RR)
14:27 12 May 23
On time, explains details of repairs, fair pricing , discount to contract members
RaSharron Collier
10:28 10 May 23
Technician was friendly and very professional.
Soi Khoutsvanh
14:49 09 May 23
Sutton Brothers is a great, reliable, organized, and professional firm I enjoy doing business with. They’re reps. are knowledgeable and love that you can get a text prior to the service call to see who your technician is before they arrive!! The dependability of the co. always puts me at ease for I don’t have to stress out about no shows or the tech being late & I know the work will be done right…
Marion Clark
14:46 09 May 23
Eric Trenczer
13:04 09 May 23
Dishwasher installation
Chris Lawing
01:12 07 May 23
From the estimate to the final inspection the whole crew did a great job answering questions and making sure our new system was working properly!
Blanche Salvestrini
14:04 06 May 23
fast clean and I know we'll be calling them again for any of our heating, cooling and plumbing need
Sandy Brown
20:43 05 May 23
Chris Craig, with Sutton, visited my home to provide a quote for a 1 piece tub/shower change out and hardware. He was polite and knowledgeable of the details to take care of this request. Quote was reasonable to our expectations. I look forward to Sutton completing our project.
Ian Lee
12:55 05 May 23
Very professional and good communication.
clara çox
12:57 04 May 23
I had a great quote and I scheduled an appointment for a water heater replacementToday 5-3-2023 Sutton brothers replaced the water heater. Michael and Chris done a fantastic job. Answered all my questions. This company is great.
Robert “Bob” Weiss
15:55 03 May 23
Mark of Sutton Brothers did an exceptional job. He fixed a problem caused when we added a room. He was very professional and efficient. We purchased a “membership”, which has already paid for itself. I strongly recommend Sutton Bothers.
Michael Gaskin
14:34 03 May 23
Chris was extremely thorough, professional and fixed our plumbing emergency in no time. As a business manager myself I would be grateful to have Chris on my team. Chris is a major asset to your organization and I am confident in the work that was done. I refer all of my friends, family and employees to your business. Thanks Again. Great work!
Jim Sutton
20:14 02 May 23
Anthony came out on time and quickly repaired a broken back flow preventer on my irrigation system. He also wrapped it with insulation to prevent it from freezing again
Catherine Rutter
19:01 24 Apr 23
Very thorough!
Michele Smith
13:55 24 Apr 23
The technician was thorough and answered all our questions. He explained what was involved in getting the work done as well as the cost and timeline.
Joseph Hilburn
14:03 21 Apr 23
Amazing group of folks to work with. Excellent job on everything, and they were on time!!!!
Claire Buskirk
18:33 20 Apr 23
Calissa Carelli Tingler
19:46 19 Apr 23
Called their office when we had someone working in our front yard and hit a water line. I was placed on a brief hold as she knew a tech, Chris Craig, was in our area. He arrived within 30 minutes. Very friendly, detail oriented and explained things so I understood the work he was doing and why. He went above and beyond just fixing our broken water line. When he left I knew more about plumbing and my own home's water than ever before. Great tech and very satisfied and appreciative of his work. Thankful to be part of the Sutton Brothers maintenance program and for their continued support and responsiveness to any issue or question(s) we have!
Raven Dixon
00:51 19 Apr 23
Had to have a hot water heater replaced as well as some other plumbing incidentals. The 3 service techs from Sutton Brothers completed the job perfectly. They even were careful bringing the new equipment into my home without any debris left behind. I would highly recommend Sutton Brothers for any plumbing needs.
Roland Hince
17:45 18 Apr 23
Great Company! prompt, reasonable, very responsive. i would recommend them to anyone. i will be using them again when the need arises. Very pleased
Matthew Rutten
18:59 17 Apr 23
Cody was on time and fixed the shower leak that was identified in annual tankless water heater service.
Chris Cordano
17:12 17 Apr 23
Randy came by and it was luckily ab easy fix. Randy is very professional and explained the process well.
Deborah Coltrane
20:31 14 Apr 23
We had some plumbing issues in our new home and we were very impressed with our serviceman, Zach. He answered all our questions and made sure our problem was solved before he left. Very professional service, very clean and made no mess. We would highly recommend using Sutton Plumbing & HVAC and especially Zach.
Massage Envy Greensboro
18:43 12 Apr 23
Cody was very thorough, and explained everything going on with us really clearly. He checked in multiple times to make sure that everything was good, and helped us solve our issue promptly.
Cindy Sutton
20:03 10 Apr 23
Very professional service! And fixedThe problem quickly!
Chris Schema
13:47 10 Apr 23
Kathy Busch
14:17 07 Apr 23
Marty Hewett
19:52 06 Apr 23
Excellent service Anthony was above&beyond if needed I will use again
Laurie Lockwood
19:32 31 Mar 23
I will only use Sutton Brothers for all plumbing and heating and a/c for all of our properties. I trust them to be fair and upfront and make sure everything is done to code with safety being their biggest goal.
Gavin Long
15:51 27 Mar 23
Within two hours of calling they had already dispatched Mark who diagnosed and fixed my leaky drain pipe in the attic in no time at all. Thanks for the help in a pinch!
Phillip Simmons
19:35 23 Mar 23
Good work expertly done and very nice people to deal with. Here on time with everything promised.
Collier Jennings
21:36 16 Mar 23
Cody repaired a water diverted and replaced a shower head
David Moran
17:56 14 Mar 23
Heating failed early morning on a weekend (of course), so I called Sutton and they dispatched a technician immediately. A failed blower motor was determined to be the issue and a repair was made in a very timely manner. I have a maintenance plan and my system is still under warranty so the cost could have been much more...but Sutton also took care of the warranty details. I would recommend this company for maintenance and repair.
LILA REYES
18:56 10 Mar 23
Great customer service, diagnostic profesionally explained, good price. First time with Sutton Brothers, we will stay with them.
Topher Falance
21:05 09 Mar 23
Anthony was amazing! Professional, friendly and very easy on the eyes. Fixed the problem with no muss no fuss. Highly recommend.
Frank Lawrence
19:42 07 Mar 23
Fast response time they called me when they had a cancellation making my wait time easier very professional fast and friendly did a good job
Charles McKee
21:14 06 Mar 23
Technician was here quickly when our heat went out. Waiting for part to arrive and be installed.
robin tackett
01:38 04 Mar 23
Mr.Anthony was very professional did what need to do. Also helped with answering questions for me. And helped me find someone to fix ceiling. ******
Cinemattic blyden
22:35 02 Mar 23
Randy was awesome! Professional, fast, on time. Very respectful he explained everything clearly. I would definitely want him in the future. 5*****
Ben Bryant
22:57 27 Feb 23
Adam Smith is a pro great customer service explained everything to us!
Robin Roberts
18:06 27 Feb 23
Came same morning I called for a repair. Friendly and professional. Fixed my leaky oil furnace and cleaned the mess.
CM
18:48 23 Feb 23
Low Water Pressure in a new house!Chris C was wonderful and a refreshing throw back to the old times when service technicians cared about their work . He was so helpful and patient with my questions, and offering suggested solutions while giving the full picture to consider with making a decision. We are new to this area and our Plumbing / HVAC needs have found a new how with Sutton Brothers. Thanks Chris !
Bob Farr
15:53 23 Feb 23
Chris and his coworker were on time, professional, went right to work and got the install done in a shorter than anticipated amount of time! Totally satisfied with the whole experience of working with Sutton.
Bob
07:08 15 Feb 23
Nancy Sutton
18:00 14 Feb 23
Chris got here right on time to check all the plumbing. He explained everything completely and thoroughly. He was very courteous, friendly and professional. Service like this is why I'll always be a Sutton Brothers customer!
Deirdre Le Blanc
21:55 13 Feb 23
Daniel, the young man who came to repair my heating problem was quite right when he said I needed a new breaker. He had the heater working until that night when the breaker tripped again. Luckily my son-in-law was able to get a new breaker and he installed it the next day. Thank you Daniel, and thank you Sutton.
Joseph Garner
20:36 03 Feb 23
The furnace in my house has been loud since my family and I moved in two years ago. Finally got Sutton Brothers to come out and take a look at it and for the first time in two years we don't have to turn the volume up on the TV just because the furnace is running. Sounds simple but it's the simple things that make life great. Thank You Sutton Brothers!
Gayle Walters
22:06 02 Feb 23
Adam was out today my inside unit was making an awful noise. Adam replaced the wheel inside blower motor. Adam was very friendly and professional. I would recommend him to anyone
Margo Begy
20:37 02 Feb 23
Good communication, prompt, professional, friendly.
J S
18:55 02 Feb 23
Mark Hibshman
19:39 31 Jan 23
While we had some hiccups, Sutton Brothers tried to do their best with working around Piedmont Natural Gas. I wanted to specifically mention Kris Whitt. None of the delays were his fault, but he took ownership anyway, was very kind and professional throughout. Thanks Kris and Sutton Brothers!
Zack Neitzey (Zack Bracket)
16:38 31 Jan 23
Could not have asked for a better experience. Very professional service and high-quality work.1/1 orthodontists recommend Sutton Brothers
Corey Galbaugh
16:23 27 Jan 23
Very professional
Paul Kirkman
16:05 27 Jan 23
I had a very good experience with Paul their employee had a great deal of knowledge and experience. Thanks !!!
Bell Vance
22:58 26 Jan 23
We have been using Brady Flanary for several years prior to the merger with Sutton Brothers. We found the company to hold a standard of integrity and loyalty to customers.The service today with Sutton Brothers seems to be the same. We plan to continue to use the company for service inwhich we need.
Valencia Taylor
19:36 24 Jan 23
Sutton Brothers was quick to respond and I got an appointment quickly. I received text and email reminders about my appointment. On the day of service, my text included a picture of my service technician.The work was explained clearly and done well. Thanks!!
Jimmy Lucas
21:59 23 Jan 23
On time. Professional, personable. Fixed promptly. Explained repairs clearly.
Nathan Powell
20:28 21 Jan 23
Sutton Brothers helped us out when our gas furnace stopped working during the latest cold spell. It was an old unit and we determined it needed replacing. They gave us honest and fair advice, listing out the pros and cons of each type of unit based our house structure. The technicians did a great job on the install and we now have a new, more efficient unit in our house. We will continue to use them for our HVAC and plumbing needs.
Laurie Mudri
19:12 16 Jan 23
Exceptional service. The technician was on time and explained every detail. Highly recommended.
Dana Bishop
01:23 12 Jan 23
Highly recommend Sutton Brothers. Great experience with installing my new HVAC system
Sandy Olson
18:21 11 Jan 23
Randy was very knowlegable & had excellent customer service
Steve Fowler
23:55 09 Jan 23
Good response and service.
Kay Colter
15:41 06 Jan 23
Highly satisfied! prompt, knowledgeable, friendly…Thank you Diane Saint for the referral!!!😊
Aaron Jones
18:05 04 Jan 23
Anthony did a wonderful job! He worked with us and listened when we asked to go with the more affordable option. Super professional. Only service company I’ve had show up on time!
Amanda Vittum
13:08 03 Jan 23
Great responsiveness, on time, explained steps needed to complete repairs, veteran discount and arranged other providers for services needed regarding water damage and repairs. Excellent service.
Brent white
17:53 30 Dec 22
Riki Cansler
20:05 29 Dec 22
I was planned to have them come to my house , but had someone come sooner. Lisa who answered the phone was super kind and I really appreciate a company with kind and caring employees
Eric Ratledge
16:41 29 Dec 22
Had a busted water pipe from the cold..called them an had a time an date an was suitable considering the circumstances.i was good with the time an was here early which is always a plus
Tyler tarnowski
15:57 29 Dec 22
Bill Jackson
16:12 27 Dec 22
Sutton Brothers was responsive to our after hours call and had a technician out the next morning. Anthony was professional, had a positive attitude, and communicated what he was going to do, how much it would cost, and what decisions I needed to make.
Ora Fulp
19:46 23 Dec 22
Gary was very professional, kind, and quick to repair our air conditioning system! My family and I were very impressed with his service. And of course having air conditioning in the heat of the summer is so important!The price was fair and you feel like you're getting great value for what you pay. Their membership plan also seems to be a great value for regular maintenance as well as repairs when necessary.UPDATE TO REVIEW: We got our first seasonal maintenance completed and were equally as impressed with the customer service shown by Alex when he was at our home. Sutton Brothers certainly has professional and kind employees!
Need Service?
Contact the experts at Sutton Brothers.
Call us at 336-390-3902!