When our company was first founded in 2000, we were known as YM Plumbing. We initially focused on plumbing and construction work, but since expanded into an HVAC company. We have established a reputation over the years in the Piedmont Triad and the surrounding areas and have kept the same core values over the years. In 2017 when brothers Jack and Jim Sutton purchased the company, the name was changed to Sutton Brothers Repair & Service.
WHAT MAKES US DIFFERENT?
From the first phone call, the goal at Sutton Brothers is to give each customer an experience that exceeds expectations. We want you to be so satisfied with our service, from start to finish, that you feel confident recommending us to your friends and family.
Talent and Training
At Sutton Brothers, we are continuously seeking out the best people to join our team. We search out talented, honest, hard-working people and train them to offer the best service to our customers. Our technicians receive continuous training on the latest technology and procedures in an ever-changing industry. Our office staff are knowledgeable and friendly and work with the team to deliver quality products and services to every customer.
Value and Efficiency
Everyone at Sutton Brothers works together to keep our processes efficient and effective. Everything from our office procedures to our Savings Club to our installation process are designed to deliver the best value to our customers in a timely manner. We know your time is precious and your money hard-earned, so we work to protect both on every job we do.
Our MVP GUARANTEE
- We listen and respond to all ideas, strategies, requests, and criticisms.
- We encourage teamwork, respect, and working “smart.”
- We will respond immediately to any issue and work diligently to resolve it.
- We “own up” to mistakes, fix them, and learn from them.
- We will conduct every relationship with professionalism and dignity.
- We are committed to operating in a fair and honest manner with our employees, our customers, and our vendors.
We guarantee that you could not get the same caliber of work done for less. Our technicians only install the highest quality equipment and are continuously trained on the latest technology and practices. If any installation or repair of your home’s heating, cooling, or plumbing systems is not done properly, we will make it right. And if within the first year (after installation) the equipment is not performing to the appropriate standards, we will repair or resolve the problem.