I especially appreciate Craig on my plumbing issues. Thank you!”
“Chris was so knowledgeable and kind! I appreciate his help so much!”
“Knowledgeable, professional, friendly, great job.”
“Mike was great! Super polite, fast and took care of the issue. Really appreciate it!”
“Chris did a great job on my plumbing project and also gave me an estimate on a future project. He explained everything very clearly and offered me the available options. I have had several experiences with Sutton Brothers and find their technicians to be top-notch and also very nice people.”
“Hunter Yates did a great job diagnosing and repairing a leak in our air conditioner's refrigerant line. He also made adjustments to the system and added an attic tent cover. He is knowledgeable and professional, and we are pleased with his work. Sutton Brothers is lucky to have him. However, we were confused about when he would arrive. At first we were told 10:30. Then we were told noon. The day before our repair appointment, I called Sutton Brothers for clarification and was told he would arrive at 8:30. I understand that arrival times can change, but someone should have alerted us about the latest change. It's a good thing I called. Also, invoices should provide a detailed breakdown of parts and labor — not just one big number. I'd like to see exactly what I'm paying for. Thank you.”
“This is the 2nd time that Anthony helped me out. He's worth every penny you guys pay him…probably more! Polite, efficient, and accurate. I can't ask for more. Thanks.”
“Dear Mr. Sutton,
I am a current customer who was pleased with your service previously. Now I am extremely dissatisfied. I am a subscriber to your bi-annual Maintenance Program. I had an appointment scheduled this morning at 10-12 noon and received a call this morning at 8:45AM informing me that the appointment would have to be rescheduled. The problem is this appointment has been rescheduled twice already! Furthermore, it is for my summer (A/C) maintenance. The new reschedule (X3) date is Sept. 3. Summer is over by then and A/C maintenance is no longer required. This is totally unacceptable. As a Maintenance Program customer I am supposed to receive priority scheduling. How do you intend to rectify this miserable service record, or do I need to be looking for another HVAC company that is more reliable?
Sincerely,
Jeff Whiting
201 Manchester Place
Greensboro, NC 27410″
“Chris was very professional and resolved my plumbing issue .”