“The service team are horrible, every single time I have an appointment, they never communicate with me. 7/5/25, I was scheduled and was never notified that they canceled the appointment, I sat at home and waited on a holiday weekend and a no show. Rescheduled for 8/5/25, again, they never fail to disappoint, another no show, no communication that they would be late. I called the office and they said he would be here at 10. I have a job and have to take time off and they could care less about my time. This company has disappointed me since the very beginning.”
“Chris Craig is great. He is very professional and friendly. He explains everything he is doing and tells you the price. I appreciate his work.”
“Anthony did a great job. He had to re install the entire water heater over again. There was a lot of wasted space from the 1st installment and now after Anthony everything is back to normal. well done!”
“Fast resppnse. Cody was happy to answer my questions and was very personable. He got to work and fixed it. Very happy I have no leak now.
If/when I need help/service again, I will use Sutton Brothers again.”
“Service was good. Tech was an experienced professional.
My main concern is the estimated time period of 1 to 2 weeks for parts.”
“Hunter Yates was the associate who helped us and did a tremendous job. This company goes the extra mile, looking forward to having them take care of us for a long-term!”
“Abe is so nice and professional and knowledgeable. I feel so comfortable around him and appreciate him and his honesty and wok.”
“Sutton Bros. texted with time of technicians arrival. Hunter was very professional and knowledgeable. He worked efficiently and effectively to fix the air conditioning. Thank you Hunter and Sutton Brothers.”
“I called for a replacement of a water heater and some additional piping of gas lines. Chris Craig came to the house and listened to all my requirements. He walked the area, spoke at length of the process and gave the estimate. Although he spoke in detail, he made it easy to understand. He did not try to oversell me which was a nice change from people giving estimates. He asked me when was good to do the work according to my schedule which again was a nice change. Very satisfied with what transpired!”