“My HVAC cooling system went on the blink-no cooling at all for a month! With the high humidity and pollen count in NC lately, I 've been suffering with breathing problems and fatigue (as seniors we can't take the heat like younger people). I've been hesitating to call for AC repair because of unexpected medical bills and worry about the cost. Today I finally called Sutton Bros. and Gary came out right away. I knew instantly that he was honest and was not going to pump up my bill. He explained what was wrong (and showed me) and replaced the capacitor. He checked to see if the part was still under warranty (Sutton Bros. installed the HVAC Unit), and it was so that's a plus! The air is nice and cool, and my breathing is better-now I can finish the house cleaning I started a month ago! My bill was reasonable and fair, and I purchased an essential plan which Gary explained would cancel my dispatch fee for today's visit. So, for me it was worth it (about $100 more than the bill would have been with the dispatch fee) to purchase a plan that includes maintenance of my HVAC system for a year. Gary told me that they will send me reminders which is good for older people like me with some memory compromise. It was a pleasure dealing with Gary B and I hope he comes back for maintenance or any issues I may have in the future!”
“All 3 men (David, Christian and Cameron) did a fantastic job.
They were all very pleasant and easy to work with.
They explained everything that was going to be done and
answered all our questions.
They were very respectful to us and our property.
They cleaned up after the job was finished.
Would definitely use Sutton Brothers again.”
“Great people and have always been satisfied with the work and the people that do it”
“Responded to our repair needs in a timely and professional manner. Would definitely contact Sutton Brothers for all of our repair/maintenance needs.”
“Polite
Prompt
Thorough
Knowledgeable
Still looking for a system replacement quote”
“Prompt timely response to repair our Air Conditioning system the morning after it noisily died the previous evening. A knowledgeable, very pleasant Technician quickly diagnosed the problem and replaced the failed electrical part and added a recommended surge protector to preclude the chance of a similar future problem. Also checked the rest of the system and left us confident that it now could be depended upon to operate as it should. We are solid fans of Sutton, who also previously replaced our 30 year old water heater!!!”
“David with Sutton Bros. was incredibly helpful getting me the information on my plumbing needs. Took time to review all my options in a professional and respectful manner, and helped answer any questions I had! Thanks David!”
“David with Sutton Bros. was incredibly helpful getting me the information on my plumbing needs. Took time to review all my options in a professional and respectful manner, and helped answer any questions I had! Thanks David!”
“Caleb went well beyond a short service call. He knows his job well. Thank you.”