“The service techs were professional and efficient. We’d use them again!”
“Did all the inspections on the new equipment and brought to my attention a small water leak under the house. Daniel was on time, polite, knowledgeable, and a professional. Did an excellent job.”
“Communication was excellent, from making the appointment and subsequent confirmations, all the way up until just before the technician's arrival. Even an unavoidable appointment change on their part was handled well, with plenty of advance notice.
Technician Kody and assistant Kemper were soft-spoken, but answered any questions I had about the process and my vent in particular. Careful working in the area and cleaned up thoroughly. Showed me before and after pics inside the vent at conclusion.
The only reservation I had was the credit card payment process. They did not have a card reader that could automatically record the necessary information, so I had to read the credit card number, expiration date, and security code — which I try to avoid for obvious security reasons. In my experience, this is the one area in which Sutton Brothers could make an important improvement.”
“Great experience with Sutton Brothers. From the estimation process by Chris to the installation by Christian the service was outstanding and the fees reasonable. Everyone was pleasant and clearly knowledgeable and more than willing to share their experience.”
“Professional support from Mark and I was pleased with the visit,”
“The staff members were all very helpful and friendly. They knew what they were doing and were able to explain and answer all questions. It was a good experience.”
“Very pleased with service so far. We are having a generator installed and I did not see that on the item list. Wondering when we might have the inspection.”
“Christian and his team did an awesome job! He took the time to point out areas of future concern. Thank you Christian and Sutton Brothers.”