“Dear Mr. Sutton,
I am a current customer who was pleased with your service previously. Now I am extremely dissatisfied. I am a subscriber to your bi-annual Maintenance Program. I had an appointment scheduled this morning at 10-12 noon and received a call this morning at 8:45AM informing me that the appointment would have to be rescheduled. The problem is this appointment has been rescheduled twice already! Furthermore, it is for my summer (A/C) maintenance. The new reschedule (X3) date is Sept. 3. Summer is over by then and A/C maintenance is no longer required. This is totally unacceptable. As a Maintenance Program customer I am supposed to receive priority scheduling. How do you intend to rectify this miserable service record, or do I need to be looking for another HVAC company that is more reliable?
Sincerely,
Jeff Whiting
201 Manchester Place
Greensboro, NC 27410″
- Jeff W.