“Chris has always been very thorough with explaining his diagnostic and prognosis for the situation at hand. I appreciate the work that he performed each time he has come out for service calls.”
“I cannot say enough about my experience with Sutton Brothers. I called them with an emergency need and was given good advice about issues with my tankless water heater.
They were honest, and upfront about what they were able to do and within what timeframe.
There were opportunities to perform diagnostic tests, but they did not want to charge for services if they were unnecessary. I appreciate their honesty and knowledge about my plumbing problem.”
“Overall excellent experience. Your technician contacted me in a very timely manner. He was very knowledgeable, professional, thoughtful, and pleasant. I also like the follow up texts from your office to keep me aware of his arrival. And I very much liked being sent a picture of your technician, so I would recognize him when he arrived. A definite five star experience, and I will call your company in the future and recommend you to my family and friends! Thank you!”
“From the receptionists to the service technician, everyone was professional, courteous, informative, friendly, personable, and kind. Chris took the time to fully explain to me what my issues were, and the options for resolving them. I appreciate the email and text notifications. The level of attention makes me feel valued as a customer. I hope to have a long, pleasant relationship with your company. Even though no work has actually been completed yet, I fully expect that the quality of work will also be exemplary.”
“We had double clog I. Our double vanity. Chris was prompt, polite and knowledgeable. The clog took some persistence and he was able to come to a resolution, successfully unclogging the vanity sinks and ensuring the clog didn’t backup into other fixtures. He was very respectful of our home and cleaned up the work space when he was finished.”
“Anthony was great! He explained everything well, was professional & friendly. Everyone should be as lucky to have an employee like him!”
“Mark is extremely knowledgeable & a very pleasant person. Will request him for all my repairs. Thanks!”