Thank you”
“My second experience with Sutton Bros. was as remarkable as the previous one from making appointments to the final installation of a new HVAC system . First : Sutton sent one of their staff who discussed my options repair or new equipment (Ian Brown). No pressure just options . We decided on a replacement than another expensive repair. Within a week we had an appointment for the installation ( during the wait we endured living with a "fickle" unit). Spencer Dowdle and others came to our house 5 minutes before they were expected and stayed without breaks until 4:30 or later. He was so efficient , patient with our interruptions, knowledgeable, and personable. He even took quite awhile to explain the new thermostat to technologically different people (us). I immediately noticed the difference in the units…the house smells cleaner, the temperature is consistent throughout the house, and there is no noise when operating. He even installed a zippered cover over our attic stairwell ( better insulation and no loose insulation falling out?). I was and am very satisfied with Sutton Bros. and their people and plan to "stay" their customers forever.”
“My second experience with Sutton Bros. was as remarkable as the previous one from making appointments to the final installation of a new HVAC system . First : Sutton sent one of their staff who discussed my options repair or new equipment (Ian Brown). No pressure just options . We decided on a replacement than another expensive repair. Within a week we had an appointment for the installation ( during the wait we endured living with a "fickle" unit). Spencer Dowdle and others came to our house 5 minutes before they were expected and stayed without breaks until 4:30 or later. He was so efficient , patient with our interruptions, knowledgeable, and personable. He even took quite awhile to explain the new thermostat to technologically different people (us). I immediately noticed the difference in the units…the house smells cleaner, the temperature is consistent throughout the house, and there is no noise when operating. He even installed a zippered cover over our attic stairwell ( better insulation and no loose insulation falling out?). I was and am very satisfied with Sutton Bros. and their people and plan to "stay" their customers forever.”
“I had been experiencing trouble with my commodes and bathtubs backing up. Sutton Brothers were contacted to see if they could fix the issue. Austin and Jaylen came to my rescue! They saw the problem and took care of it. I am so thankful for them and HIGHLY recommend them! If you ever have any plumbing issues, let them be the first company you call. You want regret it! They were very friendly and knowledgeable! Thanks again SB for everything!”
“Chase was great. I've never had bad service from any of your employees. More than satisfied with your service.”
“Very courteous and worked as a team member with 2 co-workers. Thanks for your expertise and assistance”
“Mathew Humphrey was friendly and professional. He explained steps he was taking and showed photos of our equipment with his recommendations.”
“The office staff worked hard to find me an appointment quickly when I called at 4 pm and the technician was here in less than an hour. Preston was fantastic. He took the time to show me the problem and explain everything in detail including what to look for to avoid future problems. I highly recommend Preston and Sutton Brothers.”
“Jake was very professional. He fixed the issue and gave us the necessary information which we used to determinine the best possible avenue to take regarding purchasing a new water tank.”
“Tito, Alex, and Jamie replaced two units today…..wonderful job. Guys were great…very communicative and professional. They finished earlier than expected, and showed me everything that was done. Because of them (and Gary who provided a thorough review of our house to determine the units we would need for replacement), Sutton Brothers will now be our new HVAC folks!
Great company! 11 out of 10 stars in my book!”