“Hunter came today and took care of our problem and walked us thru other issues. He talked to us and gave us ideas and options to control our expenses He is very knowledgeable and very helpful. I would trust him with all of our heating and cooling systems”
“Technicians arrived on a timely basis and were courteous and polite. They worked very efficiently and professionally. Put down protective floor covers while installing. Would highly recommend Sutton Brothers.”
“Hunter was very professional and knowledgeable. Great visit by a great technician.”
“Service tech seem very knowledgeable and solution made sense.”
“Hunter quickly diagnosed the problem, located in minutes and had office order an OEM part for my older heat pump, with 2-3 week arrival estimated. When it finally came, I was scheduled for install on the next business day, which unfortunately meant a wait of 2 more days of a cold weekend after my already long wait. The install time got delayed that day to a much later time, meaning that Hunter came after 5pm and a busy day to help me, probably overtime. He quickly installed the part, which fit perfectly, set thermostat and tested it before he left. I am very grateful for his good attitude and expertise.
[Feel free to edit out the following comments that do not relate to Hunter. .] Overall experience with the company has been good: responsible and ethical. Although none of this relates to Hunter, I must comment on the fact the part took two weeks to arrive, during which our area experienced unprecedented and dangerous-to-life cold weather, so I had to purchase a space heater while waiting and move it to whichever room I needed to be in. The bad part on my heat pump got progressively worse and worse during the wait, and finally stopped trying at all, leading to days of shivering. Freezing water pipes were a concern since I didn't have a space heater for each bathroom, kitchen, etc. so had to leave all faucets dripping for most of the 2 weeks. The weather is not your fault, obviously, but perhaps other faster part suppliers could be explored? Thanks.”
“Hunter was very polite and patient. Stayed to help get squared away with duke power running too hot. Honest and provided clear and direct pros/cons of status of HVAC.”
“Daniel did a great job with our HVAC maintenance. He was very knowledgeable and very friendly. We hope he can come back for regular service from now on! Thanks Daniel!”
“Mr. Abe Kingbird is exceptional. Not only knowledgeable, but conscientious. There was an issue after he finished and he returned on a holiday to ensure it was handled.
Professionalism unparalleled.
Wish there were live people to handle emergency calls on the phone with the ability to troubleshoot.”
“Johnny was early, knowable, and answered all my questions. Great employee.”