Furnace, Air Conditioning & Ductwork Replacement

“After worrying about my aging heat and air system for several years I finally began acquiring quotes from several companies around the Triad. Even though my system was still working I knew I was on borrowed time and I did not want to deal with a major breakdown in the middle of the winter or summer. After receiving several quotes, including one from a “friend of a friend” that was supposedly a significant discount; I contacted Sutton Bros to get one last quote. After calling Sutton Bros and immediately speaking to a friendly staff member, I was told they had an opening the same day which was better customer service then I could have expected. That same afternoon Brad Fletcher showed up on time, introduced himself, and went to work evaluating my entire heat and air system, including the attic ducting. Once he finished his inspection, instead of asking me to wait several days for a quote he quickly produced several prices based on tiered levels of equipment available. All quotes were competitive to previous quotes I had received, or lower, and after Brad spent time answering my questions and explaining the features available I knew I had found the company to replace my current system. The installation started 1.5 weeks later by two friendly and experienced installers. They were professional and required no assistance from us, in fact I spent time in the hospital during their stay and we were completely comfortable leaving them alone in our house while they completed the installation. A couple weeks later I received a card from Sutton Bros that confirmed all the rebates had been filed and approximately when I could expect the rebates in the mail. From beginning to end my experience with Sutton Brothers was a great experience. In the near future we hope to use them again with Brad’s assistance for several other projects we have planned.”

Heat Pump System Replacement

“It is a pleasure doing business with your company. My husband and I were very pleased with the presentation by Brad Fletcher. He took his time explaining the options that we had, answered all our questions, and did so with patience, thoroughness and kindness. He is an excellent consultant. We know that your company is proud of this fine young man. You have my permission to pass this on to the president of Sutton Brothers Service and Repair!”

Furnace, Air Conditioning System Replacement & Insulation

“A strong believer in acknowledging high caliber work and customer service, I am writing today in recognition of the Sutton Brothers sales and installation team with whom we worked during our recent air conditioning, furnace and insulation installation project. Brad Fletcher was our primary contact person throughout the continuum of this project, assessing the particular needs of our home and making appropriate recommendations given our goals and budget. Adding complexity to the job was the age and particularities of our 19th century home and the respective space within which the team had to work. Brad priced numerous options in a timely fashion and provided corresponding information regarding rebates and tax credits. He took into consideration our timeline and scheduling needs and established reasonable parameters around the project to suit our demanding schedules. His involvement throughout the project was routine, corresponding with us predictably, meeting the installation crew to assess progress and troubleshoot obstacles, and providing reasonable options when project-related decisions needed to be made. He was resourceful and timely when obstacles arose, presenting personally to install a chimney liner that was essential to get the furnace up and running before an impending snow storm. Further, when a rebate did not go through as anticipated, he followed through on our agreement and ensured that we were reimbursed. All of this occurred within the context of us anticipating the arrival of our infant, with Brad continuously remaining mindful of the importance of both urgency and accuracy relative to this project. I remain confident that we received an excellent service and will have high quality machinery working to keep our home environment comfortable for years to come. Should we encounter issues, I also am certain that Brad and the associated Sutton Brothers team will take good care of us. I undoubtedly will continue to use Sutton Bros to service our heating and cooling needs and will recommend them to acquaintances with confidence. Everyone, from the installation crew, to the sales team, led by Brad, performed well.”

Heat Pump System Replacement

“I just had a new HVAC installed and am very impressed with everyone I came into contact with. They are very professional and did a super job. I recommended them to a friend and she called to express the wonderful experience she had too! Great folks Great job!”

Gas Furnace, Air Conditioning Replacement, Duct System, Insulation

“I recently had your company install a new Lennox heating and air system in my home. My system was 20 years old, and I wanted to replace everything, including the duct work. A friend of mine, suggested I have Sutton Bros give me an estimate on the job. They had installed his system several years ago. He was very pleased and continues to have Sutton perform his yearly maintenance. Brad Fletcher came to my home and inspected my current system, got the layout of my house and asked all the right questions to find out what I wanted in a new system. Brad was very professional and very prompt. I expect that from a company when I am spending my hard earned money. He was able to answer all my questions and concerns. It was evident he was very knowledgeable about heating and air systems. Brad scheduled the installation to meet my schedule, so I did not miss much work. He understood my expectations and ensured I was completely satisfied as the project ended. It was a pleasure working with Brad on this very important project for my home.

The installation team was outstanding! Steven and Blaine truly worked as a team to ensure this project went to plan and I was completely satisfied when the installation was complete. These two men displayed a level of professionalism I have not seen in a long time. Not only were they very knowledgeable about their work, they offered ideas to meet my needs and concerns. They were very detail oriented and made sure everything was to my satisfaction. I really was impressed with the way they respected my home by wearing shoe covers when they entered my house. These two men should be commended for doing an outstanding job.”

Heat Pump System Replacement & Relocation

“Just a short note to give Steven and Blaine recognition for a job well done. As always, they work very hard and always have the customer’s comfort and experience in mind. Also, Brad was very professional, knowledgeable and helpful; also a good face of the company.”