“Matthew was friendly, thorough, knowledgeable, and explained everything he was doing, which is always important to me.”
“Ian was excellent at explaining everything to us in detail. He truly went above and beyond when we asked if our son—who is interested in a career in HVAC—could observe his work. Ian took the time to include him, explaining each step thoroughly and making it a great learning experience. We greatly appreciate his professionalism and willingness to go the extra mile.”
“A pleasure. I requested an appointment and a particular technician (Mark Young) and was given the appointment two weeks later. Last year was a different story. That said, Mark is an excellent HVAC technician – very knowledgeable, experienced and personable. He explains my HVAC issues very competitently and thoroughly. Hang on to him.”
“Abe was very thorough and communicated well with me about my service. Thank you.”
“Excellent experience! Installers were on time, processional, and they left the work area cleaner than when they arrived. I felt like I was in good hands with the quality of the work performed. Thanks guys!”
“We had a gas furnace and air conditioning system installed today. The crew arrived at 8:30 promptly and worked until 4:45 finishing the job. They used drop cloths throughout the house including our steps. They were knowledgeable, neat, friendly and informative. They were the best service install crew we have ever had. Thanks for a job well done.”
“Water heater expansion tank was replaced and a flood stop valve was installed for leak detection and shutoff. My water heater is on the second floor and this will provide a level of flood protection should the water heater leak. Lee did a great job with both items and I am pleased with the results.”
“First of all…calling for an appointment was pleasant, easy, and very flexible. My technician was Abe Kingbird. He arrived promptly and then performed a lengthy service check, explained what he "discovered", and options for repair. Abe is so personable, patient, and knowledgeable. I will request that he always is our technician.(After my experience, my sister who is also new to Sutton, requested Abe to service/check her HVAC system. If Mr. Kingbird is representative of Sutton staff and service ….I look forward to my change to Sutton.”