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“Let us start by stating we should have been notified of this huge change at Brady/Sutton!!! Service has always been excellent with Brady and the same was experienced today. I’ll miss my working buddy at Brady, Patience (an excellent asset to the company).”
“The tech was knowledgeable and friendly. Trouble shot the issue and fixed the issue within an hour. The price was high but the quality of work was impeccable and also reassured me that if they had to come back for this issue, the visit would be free. That’s peace of mind! That’s standing behind your work!”
“Randy was on time, friendly, knowledgeable. He quickly identified the problem and took care of it, explaining what he was doing and why. I continue to be impressed and pleased with Sutton Brothers. Thank you so much.”
“Brannon did a great job under trying circumstances. Thankfully, he arrived earlier than we expected but just as a rain storm moved in. Between rain showers he diagnosed the issue, made the needed repair and had the a/c unit cooling again within an hour. Well done.”
“Adam came out today to take a look at our AC which wasn’t cooling. He was very upfront and honest with his impressions of the issue, and he was great with answering all of our questions. Ultimately, it was decided that a complete hvac replacement was going to be the best route. Guy Thacker came out to give us a quote, and I couldn’t have asked for a better experience. He was knowledgeable, easy going and quick to offer honest guidance without trying to upsell us on anything. As expensive as replacement is, we had a lot of confidence saying yes and moving forward based off of our interactions with both of these gentleman.”
“Mark came early, which was wonderfully communicated with us. He was quick and efficient ~ repaired the AC in under 20 minutes. Thank you!”
“Mark was very knowledgeable, knew exactly what the problem was, and took care of the problem quickly. I will definitely use Sutton Brothers again!”