“Dear Mr. Sutton,
I am a current customer who was pleased with your service previously. Now I am extremely dissatisfied. I am a subscriber to your bi-annual Maintenance Program. I had an appointment scheduled this morning at 10-12 noon and received a call this morning at 8:45AM informing me that the appointment would have to be rescheduled. The problem is this appointment has been rescheduled twice already! Furthermore, it is for my summer (A/C) maintenance. The new reschedule (X3) date is Sept. 3. Summer is over by then and A/C maintenance is no longer required. This is totally unacceptable. As a Maintenance Program customer I am supposed to receive priority scheduling. How do you intend to rectify this miserable service record, or do I need to be looking for another HVAC company that is more reliable?
Sincerely,
Jeff Whiting
201 Manchester Place
Greensboro, NC 27410″
“Chris was very professional and resolved my plumbing issue .”
“Daniel S. did a thorough job of inspecting and diagnosing our airflow issues and was able to fix a malfunctioning part. I appreciate his troubleshooting skills and how he communicated with me. He got his job done well today!!”
“Chris Craig came out to do scheduled maintenance and identified two items for repair and he came out the next week to complete the repairs. Each interaction with Mr. Craig was professional, informative, and enjoyable. You can tell he loves what he does and I can attest, he’s excellent at it. Five star service from a great company and a great man.”
“Chris was very knowledgeable and thorough in his explanation of the issues we had repaired. He also was very professional and respectful. Job well done.”
“Anthony is the man! Second experience with him and I hope any time I use Sutton bros I get him as the tech!”
“Michael was more than helpful and informative on how to diagnose and troubleshoot water issues. Was thorough in his review to identify the source of a slow water leak.”
“Happy with the prompt service and recommendation.”