Our A/C was working perfectly fine until Sutton Brothers came to service it. After providing the initial maintenance, my husband noticed that the A/C was not working. He called and notified them and at first, they attempted to come out 24 hours later to fix it. Thankfully, he was able to convince them to come back the same day and the gentleman who came advised him that the initial person who did the maintenance did improper work and messed up the motor. Another motor was ordered and provided at no charge and was installed 3 days later. Once again, my A/C is no longer working. When I called to discuss it, they called my husband and said the soonest they could fix it was 24 hours later – from 6-7pm. After this next encounter, I hope to never work with them again. Clearly, the work is unreliable and their priorities seem to be out of order. Hopefully, they do better for others in the future.”
“I love working with Sutton Brothers. I heard about them through Duke Energy’s referral program. I’ve not been disappointed. Matt Humphrey is a consummate professional who is extremely knowledgeable about his work, because he once worked as a service technician. He brings this knowledge into the conversation, so you know you’re being told the truth and that he can be trusted. As a repeat customer, I recommend this company, and Matt Humphrey without any reservations.”
“Technician came out and had things diagnosed quickly and showed us how to do some of the maintenance. He was very friendly and professional.”
“Chris that came and priced the job, OUTSTANDING!
Joe and the two men with him, OUTSTANDING plus!
The man that said he called me and I said someone else was going to repair and closed the ticket- DO BETTER!”
“Anthony was on time, courteous, professional, and got the job done quickly! Highly recommend!”
“Anthony Kusztyb was on time, quick and friendly!”
“The service tech that came out. Caleb, was nice and pleasant. he explain the scope of the work and perform it in a timely manner. i would like for Caleb to come again when work is required on our cooling/heating systems
Mark G.”
“The technician, Hunter, was very pleasant and professional. I really appreciated the $59 tune up special!”
“Needed a sewer scope for a home in due diligence. Anthony did a great job.”