Testimonials – Heat Pumps Articles

Heat Pump Maintenance in Kernersville, NC 27284

March 21, 2024

“Friendly, knowledgeable, efficient, and wore shoe covers when inside our home. They did a great job!”

Continue Reading

Heat Pump Maintenance in Kernersville, NC 27284

March 21, 2024

“Friendly, knowledgeable, efficient, and wore shoe covers when inside our home. They did a great job!”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27106

February 15, 2024

“Mark N. was polite and found the problem and had a solution.”

Continue Reading

Heat Pump Maintenance in Other, NC 27021

February 15, 2024

“From the call to request the service, which was within just a couple of hours, to the tech, Randy that came out, everything was great. Friendly, explained everything he checked so that I could understand it. Did not over charge. Would definitely recommend this company.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27106

February 5, 2024

“Mark was very quick to my request for an HVAC service visit. He did a good evaluation of the problem.”

Continue Reading

Heat Pump Maintenance in Germanton, NC 27019

February 2, 2024

“Very efficient and very polite”

Continue Reading

Heat Pump Repair in Mebane, NC 27302

January 31, 2024

“Fast and courteous service. Brannon went straight to the problem, fixed and tested it repeatedly. He also prepared me for what else could happen should the problem recur. Good to know in advance what could come up if things stop working again.”

Continue Reading

Heat Pump Repair in Lewisville, NC 27023

January 24, 2024

“Randy was very helpful explaining what the problem was and what part was needed to complete the job. He came back with the part in the time frame he thought it would take to order the part needed and approx day it would be here.”

Continue Reading

Heat Pump Repair in Clemmons, NC 27012

January 17, 2024

“After hours and on a very cold evening, Daniel came out to diagnose our lack of hear. He was polite, efficient, and very helpful.”

Continue Reading

Heat Pump Maintenance in Greensboro, NC 27403

January 16, 2024

“Brannon was amazing , he went above and beyond.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27127-8722

January 5, 2024

“Adam is always professional and friendly. He explained what was going on and what future maintenance may be needed. So far all is good with his fix.”

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27107

January 3, 2024

“Daniel was patient, thorough, and did his job wonderfully. He explained the repairs he made and was very easy to work with.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27106

January 1, 2024

“We appreciate Adam getting us and running on New Year’s Eve. We often take these things for granted and Adam showed great professionalism and skill in his work. Thank you.”

Continue Reading

Heat Pump Maintenance in Walnut Cove, NC 27052

December 27, 2023

“Very nice and knowledgeable. Told me what my options were for the repair needed. He also checked to see if parts needed were covered by warranty after he left”

Continue Reading

Heat Pump Repair in Rural Hall, NC 27045

December 21, 2023

“Daniel Castiglioue, with Sutton Brothers is truly excellent! He is professional, knowledgeable and makes sure his work is well done. He is prompt and there when scheduled. Sutton offers reasonable pricing and it is easy to get on their schedules. I’ve had other services done and their staff are all extraordinary. I highly recommend Sutton…

Continue Reading

Heat Pump Maintenance in High Point, NC 27370

December 20, 2023

“Daniel was very friendly and well mannered. He replaced a bad capicator and explained why it needed replacing.”

Continue Reading

Heat Pump Repair in Lewisville, NC 27040

December 19, 2023

“Straight forward approach. Gave me options. Didn’t try to sell me something I didn’t need. Polite and answered all of my questions.”

Continue Reading

Heat Pump Maintenance in Tobaccoville, NC 27050

December 14, 2023

“Very professional, helpful and informative! Pleasant to work with. Highly recommend .”

Continue Reading

Heat Pump Installation in King, NC 27021

December 13, 2023

“Rickardo and Alex came out to install new heat pumps for our family and did a fantastic job! They were very professional, patient, and friendly. Rickardo was great to work with as he always took time to answer my questions and explain things along the way. Their work was also very neat and well done…

Continue Reading

Heat Pump Maintenance in Kernersville, NC 27284

December 13, 2023

“Caleb provided excellent service. He was professional, yet friendly and personable. Please send Caleb for very maintenance call!”

Continue Reading

Heat Pump Maintenance in Burlington, NC 27215

December 11, 2023

“I had a great experience, Adam was our service person and he was very professional. He was straight forward and honest. As a former HVAC technician many years ago, I appreciated his honesty and trustworthiness. I definitely like working with Sutton brothers. They have always been prompt and able to work around my schedule. Thanks…

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27105

December 5, 2023

“On time, clean, polite, and got the job done”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

November 26, 2023

“Woke up early Sunday morning with no heat. We experienced a brief outage the night before, and thermostat was blank and HVAC dead. Called Sutton Brothers (Sunday morning) and within a few hours Mark Nichols arrived, quickly diagnosed the problem and had me up and running. I trust Sutton Brothers.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27127

November 26, 2023

“Mark was professional & courteous. Very knowledgeable.”

Continue Reading

Heat Pump Repair in Sophia, NC 27350

November 14, 2023

“Courteous and efficient. Careful not to track in dirt or leaves.”

Continue Reading

Heat Pump Repair in King, NC 27021

November 9, 2023

“Adam has always provided great service to my family. He will make your repairs a priority to keep you comfortable.”

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27104

November 3, 2023

“The visit was quick and successful! Daniel educated me on what caused my request for service. He was patient and kind! Thank you for the efficient response on quality of service!”

Continue Reading

Heat Pump Maintenance in Kernersville, NC 27284

October 23, 2023

“Bradley F., the technician, came with a smile on his face and an energetic attitude. He was eager to get started and address the issue(s) that were needed. Bradley F. carried himself in a very professional manner the entire time that he was here. He spoke very clearly on what needed to be done, and…

Continue Reading

Heat Pump Maintenance in Clemmons, NC 27012

October 18, 2023

“Randy arrived in time for the appointment. He was very professional. He performed all maintenance timely and efficiently. We had a new roof installed the week before and he even went as far as to clean the debris (that honestly hadn’t been thought of) from around the unit in the attic.”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

September 15, 2023

“I received a text informing me that my technician would be Randy D. He showed up right on time, quickly diagnosed the problem as a bad capacitor, and had me up and running in just a few minutes.”

Continue Reading

Heat Pump Maintenance in Mebane, NC 27302

August 29, 2023

“Very professional. Listened to our questions.”

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27101

August 4, 2023

“Randy was right on time, friendly, and professional. He answered all our questions and was a pleasure to have do our HVAC checkup.”

Continue Reading

Heat Pump Repair in Kernersville, NC 27021

August 1, 2023

“Adam S. came to replace my central air fan motor and control module. He worked promptly and expertly, in 100 plus degrees. I feel very fortunate to have his services.”

Continue Reading

Heat Pump Repair in King, NC 27021

July 28, 2023

“Daniel showed up to my home on time. I explained to him what I had tried to do in a effort to isolate the issue and the results of my efforts. He went to the heat pump unit and within 10 minutes had found the problem. A few minutes more to get the part from…

Continue Reading

Heat Pump Repair in Lewisville, NC 27023

July 16, 2023

“Mark was very professional and courteous in every possible way. Communicated well, was on time, wore shoe cover inside our home and knew exactly what he was doing. Scheduling the appointment was also easy with Melissa.”

Continue Reading

Heat Pump Repair in Walnut Cove, NC 27052

July 5, 2023

“Excellent technician. Knowledgeable. Courteous. Explained issues. Professional & friendly!”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27107

July 5, 2023

“Bradley was EXTREMELY professional. Knowledgeable made GOOD EYE contact. In this day in age of poor ,if at all customer service, it's a PLEASURE to have a vendor that has the GREAT people putting a face on the company they represent. The lady in the office was just as professional.“

Continue Reading

Heat Pump Repair in Lewisville, NC 27023

July 3, 2023

“I'm funny about giving 5* ratings, as I generally can always think of at least a thing or two that could have been better. However, in this instance, I can't think of a thing that could have been ANY better. Well done!!”

Continue Reading

Heat Pump Repair in Mocksville, NC 27028

June 27, 2023

“Mark showed up on time, identified the problem quickly and fixed it. It was great!”

Continue Reading

Heat Pump Maintenance in Rural Hall, NC 27045

June 9, 2023

“Daniel was very pleasant. He came a little early which was great. He went right to work. The only problem he ran into was he did not have the size filters he needed for my units. I had filters on hand, so he used those. I was concerned with the change from Brady Flanary to…

Continue Reading

Heat Pump Repair in Clemmons, NC 27012

May 10, 2023

“Diagnosed problem right away. Did a professional repair by replacing water pump on air handler. Made sure everything was working properly before leaving.”

Continue Reading

Heat Pump Repair in High Point, NC 27265

May 3, 2023

“Very friendly they the an excellent job”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

April 17, 2023

“Randy was great. Very professional and knowledgeable. He determined the problem, located the part that was needed, and then took the time to go and get it and completed the repair. Really appreciate his hard work!!”

Continue Reading

Heat Pump Repair in Clemmons, NC 27012

April 6, 2023

“We are legacy BF customers. Yesterday’s repair was handled by a legacy BF technician. As has been our experience in past, the service yesterday was excellent. We look forward to Sutton Brothers providing the same level of service. Thank You,”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

March 22, 2023

“I walked by my system thermostat and saw that it was displaying emergency. I saw that the heat pump was not running but the system was. After calling the Brady Flanary number Randy D showed up and explained that I had inadvertently selected emergency which turned off the heat pump. He checked the system and…

Continue Reading

Heat Pump Replacement in Kernersville, NC 27284

March 20, 2023

“They did excellent work on my heat pump bladder and fixed my water issue very prompt and efficient I would recommend them to help with your plumbing services Thanks Anthony for explaining everything to me on what had to be fixed”

Continue Reading

Heat Pump Repair in Mocksville, NC 27028

March 19, 2023

“We were so pleased with Daniel’s outstanding service, he determined the problem quickly, showed knowledge of the product he installed, and explained how to use it clearly. He was cautious about not wanting to bring any kind of dirt from the outside to our home, cleaned up after installation, and had a positive attitude.”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

February 24, 2023

“Prompt courteous service. Explained everything.”

Continue Reading

Heat Pump Repair in Pfafftown, NC 27040

February 22, 2023

“Daniel was very patient and understanding, and worked extra hard to satisfy our needs for a new blower motor. The original one was melting from the inside, and we had to call the Fire Department Sunday morning as our house smelled like it was burning. Daniel came out that afternoon and removed the smelly motor…

Continue Reading

Heat Pump Maintenance in Kernersville, NC 27284

February 16, 2023

“Excellent service! Bradley checked out our system, added coolant and gave great advice about efficient maintenance of our heat pumps. So glad we have Sutton Brothers to depend on.”

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27103

February 15, 2023

“Alex was on time, actually a few minutes early and began the PM of our heat pump right away. He seemed familiar with the equipment and was finished in a timely manner.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27104

February 5, 2023

“Overall excellent experience. Your technician contacted me in a very timely manner. He was very knowledgeable, professional, thoughtful, and pleasant. I also like the follow up texts from your office to keep me aware of his arrival. And I very much liked being sent a picture of your technician, so I would recognize him when…

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27106

January 17, 2023

“Randy procured the part and fixed our problem in the same day! Great service on this chilly, rainy day. Our heat is back on. Many thanks!”

Continue Reading

Heat Pump Repair in Tobaccoville, NC 27050

January 12, 2023

“Very nice technician. Informative.”

Continue Reading

Heat Pump Replacement in High Point, NC 27262

January 4, 2023

“Randy has been the first repair man that was able to figure out our very complicated system with in a short amount of time. He was nice and very easy to talk to.”

Continue Reading

Heat Pump Repair in Belews Creek, NC 27009

November 21, 2022

“From the initial call to the finished service repair the service was great and very friendly. Mark was super friendly, efficient and was helpful with other services offered. Couldn’t of been happier. Glad I made the call to Sutton Brothers. First time client and now a lifetime client. 10/10!”

Continue Reading

Heat Pump Repair in Greensboro, NC 27405

November 2, 2022

“Mark showed up to replace blower motor that Brannon said was bad. Finding the old blower motor was functioning fine, Mark called me and we agreed not to install the new one.”

Continue Reading

Heat Pump Repair in Lexington, NC 27292

June 29, 2022

“Mark & his assistant arrived at the scheduled time yesterday & were very professional. They found my system had a low freon reading & said it was due to a leak. They checked but could not find it. I was very pleased with their service.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27107

June 23, 2022

“Randy was great, on time, and very courteous! Went above and beyond to get my air back going!”

Continue Reading

Heat Pump Repair in Walkertown, NC 27051

June 1, 2022

“Randy was on time, went straight to work, explained exactly what he was going to do to diagnose and fix the issue. He was 100% efficient in everything he did; seemed like he knew exactly what to do. He was totally professional is his communications and work. When additional services are needed I will specifically…

Continue Reading

Heat Pump Maintenance in Pine Hall, NC 27042

June 1, 2022

“This is the first time that I have used Sutton Brothers HVAC. Mark is the technician that was assigned to perform maintenance/troubleshooting to my unit. Mark did a great job and in my opinion is an asset to and represents Sutton Brothers HVAC very well!”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

May 27, 2022

“Mark was awesome and extremely knowledgeable. One of the best experiences for HVAC repair. He took the time to explain everything and answer any questions I had. I would welcome him into our home anytime.”

Continue Reading

Heat Pump Replacement in Lexington, NC 27292

March 21, 2022

“Brian was on time and very knowledgeable. Quote was great!”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27104

February 11, 2022

“Mark was professional, polite and knowledgeable. I appreciated him providing information, options and his analysis in an expedited fashion.”

Continue Reading

Heat Pump Repair in Winston-Salem, NC 27127

January 25, 2022

“Mark was very professional and helpful! I would 10/10 recommended Sutton Brothers to anyone!”

Continue Reading

Heat Pump Repair in Lexington, NC 27295

December 21, 2021

“Mark Nichols should be commended / recognized for his outstanding work, professionalism, and integrity. I also would like to thank Jack Sutton, and the Sutton Brothers team of professionals! -The Pettigrew’s”

Continue Reading

Heat Pump Repair in Lexington, NC 27295

December 16, 2021

“Very Professional and Honest! Which is what the world needs. Thank you!”

Continue Reading

Heat Pump Maintenance in Lexington, NC 27295

December 10, 2021

“Mark was very professional, cool, calm, and patient. Explained everything needed including my options! Thank You Mark! -Top”

Continue Reading

Heat Pump Maintenance in Greensboro, NC 27406

December 10, 2021

“Very polite and professional”

Continue Reading

Heat Pump Repair in Kernersville, NC 27284

December 8, 2021

“I am happy with the repair and knowledge Randy has. He went right to the problem and solved it in a short amount of time. I’m thrilled to be up and running at a reasonable rate. I highly recommend using Sutton Brothers.”

Continue Reading

Heat Pump Repair in Clemmons, NC 27012

October 25, 2021

“Fast and friendly.”

Continue Reading

Heat Pump Replacement in Clemmons, NC 27012

September 15, 2021

“The person quoting the new system was friendly and professional. He presented the systems and options that were available in a way that was easy to understand. After getting quotes from two other companies, I chose Sutton Brothers as the best value for the systems offered. The installers arrived on the day and time promised…

Continue Reading

Heat Pump Installation in Kernersville, NC 27284

July 7, 2021

“Very clean and professional, very knowledgeable.”

Continue Reading

Heat Pump Installation in Greensboro, NC 27406

June 29, 2021

“I am please with the consultation I had with Ian B and the excellent installation and professionalism given from the Sutton Brothers Team, Ricardo, Alex, and Marshall. As a Retired Marine and Retired Federal Worker, their performance was nothing less than outstanding. They need to be commented for job well done! Thank You!”

Continue Reading

Heat Pump Installation in Greensboro, NC 27406

November 13, 2020

“What a wonderful group of people. You all went above and beyond. They, Cody, Steve, and Caleb, all very professional and yet down to earth. Very considerate and caring people. Thank you all!”

Continue Reading

Heat Pump Maintenance in Winston-Salem, NC 27104

September 29, 2020

“Blaine was great. Super knowledgeable and very thorough – having just purchased our home, he walked me through everything I needed to know about the system and its maintenance. He took his time to get everything tuned up from our new heat pump (installed by Sutton Bros) to our old oil backup furnace. Much appreciated!”

Continue Reading

Need Service?

Contact the experts at Sutton Brothers.

Call us at 336-390-3902!