“Hunter quickly diagnosed the problem, located in minutes and had office order an OEM part for my older heat pump, with 2-3 week arrival estimated. When it finally came, I was scheduled for install on the next business day, which unfortunately meant a wait of 2 more days of a cold weekend after my already long wait. The install time got delayed that day to a much later time, meaning that Hunter came after 5pm and a busy day to help me, probably overtime. He quickly installed the part, which fit perfectly, set thermostat and tested it before he left. I am very grateful for his good attitude and expertise.
[Feel free to edit out the following comments that do not relate to Hunter. .] Overall experience with the company has been good: responsible and ethical. Although none of this relates to Hunter, I must comment on the fact the part took two weeks to arrive, during which our area experienced unprecedented and dangerous-to-life cold weather, so I had to purchase a space heater while waiting and move it to whichever room I needed to be in. The bad part on my heat pump got progressively worse and worse during the wait, and finally stopped trying at all, leading to days of shivering. Freezing water pipes were a concern since I didn't have a space heater for each bathroom, kitchen, etc. so had to leave all faucets dripping for most of the 2 weeks. The weather is not your fault, obviously, but perhaps other faster part suppliers could be explored? Thanks.”