Archives: Reviews
“I forget the workers name (sorry) but he was Awesome! My heater stopped working and they came out the same day. He figured out the issue quickly. He did not have a spare part but he tried to get one. Unsuccessful but he tried. He helped me order the correct part and I'll be getting it the next day. Very happy”
“My husband scheduled an appointment with Sutton Brothers to do a small repair in the front yard of a property we are selling. My husband met the guy out at the property and he was extremely difficult to work with. My husband ended up having to dig the hole for the plumber and he continued to give him the run around, leaving the property and taking the $100 service call fee with him. We were so extremely disappointed in their customer service, knowledge and lack of understanding/help. We were willing to pay for this to be resolved the day we made the appointment. The plumber refused to repair the pipe without the City of WS turning the meter on and requested that my husband dig the hole bigger. What a joke. We will never contact this company again to help with any of our plumbing needs. Also – the cost to dig the hole was $400 and it took my husband 10 minutes to dig the hole and find the source of the problem. I had to put one star to proceed but I would not recommend this company at all.”
“Technion fixed the problem quickly and at a reasonable price.”
“Representative was great! I would recommend this company and their professionals to anyone.”
“Coy and the other Sutton Brothers employees were all very cooperative, courteous and helpful. They were very willing to answer questions. Pleased with their help.”
“Tech was friendly and helpful, talking through a couple of options before doing the work so I understood the impact.”
“Technician was on time. He was very professional and explained exactly what he would be checking. He checked the entire house for anything that might need attention. He was very thorough and answered all my questions.
The inspection was a very smooth process.”
“Prompt and attentive service!”
“We were having air flow balance issues for heating and air conditioning system. Sutton Brothers and their technicians were able to resolve the issues and were very professional. We were extremely satisfied with the services provided!”
“I had a whole house generator installed by Sutton Brothers. Every stage of the process was handled seemlessly and with curtious and professional workman. Communication via texts and emails regarding home visits was a great value so I could plan my day around workman visits. I am very pleased with the service and responsiveness of the company.”
“Technician was great. However, having a drain line freeze and not having heat is not good. This was the first time this has happened but technician said he had seen it before. He said i would either have install a heat tape or run more heat at night. The heat was on 64 at night. Glad I have the service plan.”
“Once again, Anthony has really impressed me—not only with his expertise in Plumbing, but also his customer communications skills are excellent:
I always get a text letting me know he’s enroute, plus he explained exactly what was done to repair my toilet…I definitely will be requesting him again for future Plumbing jobs!”
“Extremely positive experience. The gentlemen who came to our home were knowledgeable, courteous and efficient. Repair time and pricing were appropriate.
Will use them again.”
“The team provided quick and easy fix. Very good service and attention from the technician”
“Highly professional. As a commercial construction manager I appreciate quality work . Sutton Brothers exceeded my expectations.”
“The technician who was assigned to work on my reported disposal issues was Anthony Kusztyb. He notified me when he was on his way. He was timely according to the timeframe given when the appt was set. He was nice, polite, professional, and willing to explain what the problem was, why it was, and how it was being fixed. He took the time to locate and show me where my main water cutoff valve was located. He listened as I explained another issue in my primary shower. He explained the problem and gave me options on how he would resolve. He gave me an itemized breakdown of costs. He cleaned the area where he was working. I am very satisfied with his service. He is an exemplary employee who represented Sutton Brothers well.”
“Hunter was very professional and prompt to repair our gas furnace. Will recommend Sutton Bros to friends and family.”
“Your technician Jeremiah was very knowledgeable professional and courteous”
“To have a same day appointment was so great. The tech. as well as his assistant were so personable and knowledgeable. The fee charged was more than reasonable. I anticipated it being much higher, so thank you especially since we are on a fixed budget. You will be our go to in the future if we require any electrical work.”
“Semi-annual maintenance is thorough and reasonably priced. Hunter is knowledgeable, friendly, and provides a high level of customer service.”
“Abe Kingbird was great. He is knowledgeable, professional, and thorough. Will definitely request him next time my HVAC need servicing.”
“I had outlets go out in two of my bedrooms so I called out this company. They scheduled me same week 8:30-9:30 window. Two technicians came out around 8:20am. I showed them to the rooms affected and told them the outlets stopped working. They had no further questions for me so I got out the way and let them work. While one technician tested the plugs with a diagnostic plug tester the other technician checked the electrical panel. My biggest complaint is the technicians overall lack of communication. I overheard them say to someone over the phone and to each other they thought it was probably a loose neutral wire somewhere. The technicians proceeded to open up one plug in an affected room. Then they started just randomly wandering all through out the house checking outlets again not communicating. They started opening up closed doors without even knocking or anything one room was my daughters who happened to be sleeping it also continued my chocolate lab who is protective and known to bite and was put up in a room for a reason. After checking 1-2 outlets in my living room, dining room and breakfast nook and bathroom they stated they needed to check my daughters room I was pretty annoyed by this point and asked to be rescheduled for a day and time my child would be up or at school. I was charged a $60 service fee and they left. I don’t think I’ll be calling them back at least I have any idea what’s going on with my outlets and the tool I need to check my remaining outlets is only $7 at Home Depot.”
“Daniel was very knowledgeable and explained everything in detail.”
“Excellent team which was efficient, knowledgeable and friendly.”
“I contacted Sutton Brothers to clean up a wiring mess left by the previous homeowner, the wiring was left hanging out of a plug. One of the wires was still live, posed a danger to visiting family. Excellent job by Sutton Brothers, totally resolved the problem, thanks.”
“Jeremiah did a great job putting in a new water heater. He was quick and efficient, explaining everything that
was being done.”
“Daniel C was very professional. He explained what he had done and answered all of my questions. Very helpful. I highly recommend Sutton Brothers!”
“Anthony was great. Thorough and explained issue and alternatives clearly. Great Job!”
“On time, very professional”
“The representative was very professional and did an excellent job of installing the light switches in the hall way. We would definitely recommend him to others for aide in their repairs. Thank you so much and Merry Christmas!”
“Abe Kingbird came to troubleshoot my hvac issues with our heatpump.
He has my vote for your employee of the year :)”
“This is my second experience with Sutton Brothers. Matt the salesman was knowledgeable and fantastic. Spencer and Johnathan did a superb job installing the new system. I couldn’t be more happy with the whole experience. I would highly recommend calling them first. What an outstanding company.”
“Abe was very courteous, Professional and definitely knew his job. Very pleased with the work.”
“I called this morning and they were here this afternoon. I didn't even think about calling anyone else. They are the best!”
“In the process of remodeling our Kitchen, we required the services of a qualified Electrician for multiple aspects of the Remodel Project. These included the upgrade and installation of a new Electrical Panel Box, the running of new circuit wiring for Lighting, Outlets, and an Electric Range; the installation of Can Lights in the Kitchen Ceiling as well as several Pendant Lights. The Project work was performed by Electrician Miguel Silva. Miguel always arrived at the appointed time, was conscientious of our home by protecting the areas he was working in, picked up after the work was complete and was knowledgeable and professional in every sense of the word. I would not hesitate in utilizing Miguel Silva and Sutton Brothers Electric for any future needs we may have and would recommend them to anyone requiring similar services.”
“Nathan was awesome!!! He came out and installed our charging station and made sure it was operating properly. He even cleaned up all the sawdust and helped me move a very heavy object in the way. Everyone that we deal with at Sutton Bros. has been phenomenal. Our service has always exceeded our expectations and we are extremely happy and satisfied with the entire team!!!”
“Anthony was very professional and knowledgeable. He explained all of the necessary repairs in detail and worked on multiple plumbing issues. He and Jeremiah worked late to complete everything which we appreciated. Thank you, Sutton Brothers!!”
“Tech came out two days ago we thought the problem was fixed. But system shut down again. So, he came back out.”
“Spencer Dowdle was great as was his assistant. The service is outstanding from calls to technicians. New Heat Pump installation was very quick from initial order to install, order Wednesday installed Friday.”
“David diagnosed a problem with my water heater during routine maintenance. After ordering the corrective part, David returned to make the repair and prevented a more costly problem in the future. David was on time and very efficient with his work here both trips. I look forward to continuing to work with David in the years ahead.”
“We recently remodeled our Kitchen, which required a number of Plumbing task's including the reconfiguration of some hot & Cold water lines, disconnection and removal of Sink Faucets, deinstallation of the Dishwasher, and the running of a new Cold Water Line under the house for the purpose of a Refrigerator Water Dispenser and Ice Maker. This required multiple trips on both the front and back end of the remodel project. In light of the fact that Sutton Brothers offered professional services in multiple discipline's (Plumbing, Electrical, & HVAC) we contracted Sutton Brothers for our Remodel Project. For the Plumbing portion of the Project, we worked with Plumber Christian Nelson. Christian was a professional in every sense of the word. He was prompt and always arrived when scheduled, was knowledgeable, courteous, and conscientious of his surroundings; taking care to treat our home with respect as he performed his tasks. Based on our experiences with Plumber Christian Nelson and all of the other Sutton Brothers Associates we've dealt with, I would highly recommend Sutton Brothers Plumbing and would use them without hesitation for any future needs we may have.”
“David came out to explore options for installing a grab bar in my shower. It is a tiled shower, and after researching he told me the best and safest option would be to install a grab bar near the shower door, cutting a hole in the sheetrock on the other side of the wall for reinforcement. He gave me an estimate – I will think about it, but at this point I feel it is too expensive. It would have been nice if the builder had taken into consideration that people would eventually need grab bars, and had put in reinforcement before tiling the area.He was very personable, explained options clearly, very friendly. I think he is an asset to Sutton Brothers.”
“Hunter was professional and friendly. Tech explains what he did and price is reasonable.”
“One of our bathroom exhaust fans fell out of the ceiling. Greg discovered the cause and fixed it promptly, Very satisfied with the service.”
“Nathan was polite and on time, and responded each time. It was noy his fault the Wi-Fi for the generator could not be connected – he tried repeatedly, even after thre Genera tech on the phone apparently disconnected.”
“Really appreciate the professionalism and technical expertise that Gary displayed during our recent heat pump repair! We're very pleased with the results! Thank you Gary and thank you Sutton Bros! God bless you!”
“I am very satisfied with the service. Will definitely be using you again”
“Quick and courteous service!
Just
as I was quoted !!”
“Mark was quick and knowledgeable….much appreciated”
“Anthony went above and beyond to diagnose and fix the issue, ensuring that my house was safe and I had hot water. I sincerely appreciate his willingness to go outside the expected, his commitment to customer satisfaction, and his representation of Sutton Brothers.”
“Great professional service Johnny is “Johnny on the Spot!””
“These guys knew what they were doing! Within 30 minutes they had removed the old expansion tank. They put up better brackets to hold it in place and replaced the pressure valve. Problem fixed! Thanks!”
“Daniel came out and identified the problem quickly. He solved an issue that had bothered us through three seasons and two other HVAC companies didn’t resolve.
We love Sutton for their knowledgeable and friendly service people!”
“Zack a great technician who knows what he’s doing.”
“Zack a great technician who knows what he’s doing.”
“Prompt and friendly service. Handled our situation fast and efficiently.”
“I have been very pleased with your HVAC and Plumbing for several years. I am very glad you have added electrical and am very pleased with the work that Nathan and Dustin did yesterday. They came prepared and on time and then easily adapted to a couple of changes to the original plan. These guys were a great team and worked to trace the problem and get it resolved.
Many thanks!!!”
“Tech arrived on time and checked generator resolving the problem. He was professional and courteous.”
“Nathan and his helper did exactly what was requested in a prompt fashion. I am very satisfied and will have some additional work done in the spring.”
“We recently had a new havc unit installed by Ricardo Evans and his team. They did a great job.”
“My wife and I are so glad we called Sutton Bros. They provided us with fast and friendly service. Daniel was awesome! He came in and left no stone unturned to make sure our heating system was working properly. I spoke with Melissa who was super nice as well. She made it easy and painless for me to enroll in their extended plan for future maintenance services. My family appreciates the quality, friendly service Sutton Bros. provides.”
“My service technician, Hunter, was courteous and thorough. He was able to assess the issue and recommend best course of action for the future. The service was above and beyond my expectations. Will definitely use again.”
“Nathan was on time, courteous, and helped with my problem.”
“Nathan was on time, courteous, and helped with my problem.”
“The young man that came had to reset the whole smart ac/heat system smart control as it had lost wifi power and lost the entire setup. I'm afraid it will happen again as we lose power out here a lot.”
“We had an excellent experience with Sutton Brothers when our heat went out. From the moment we contacted them to set up an appointment, everything was seamless and professional. Abe, the tech who came out, was outstanding. He was prompt, courteous, and took the time to thoroughly diagnose and resolve the issue. His professionalism and expertise were evident throughout the entire service.
Not only did Abe fix the problem quickly, but he also made sure we understood what had happened and what steps were taken to restore our heat. We couldn't be more satisfied with the level of service provided.
Thank you, Abe, and Sutton Brothers! We highly recommend them for any HVAC needs. 5 stars!”
“Quick response and great job!”
“Quick response and great job!”
“Tech was very professional and he gave me confidence in his work.
Thank you”
“Nathan came out and gave us a quick and fair estimate. Then, Lisa got us on the schedule for the actual installation. We are so impressed with Sutton Bros and each of their services. We will continue to use them for all of plumbing and electrical needs. We highly recommend them for everything.”
“Nathan is very knowledgeable of all phases of installation. He is responsible e and courteous.”
“I worked closely with Matt, Stephen and a competitor for a new Heat Pump/AC install. I found Matt & Stephen SUPER knowledgeable, professional, friendly, authentic, and easy to work with. They went above and beyond to answer any and all questions. I have found on multiple occasions now that Sutton Brothers seeks to create an honest long-term relationship with their customers vs a quick service or quick sale. We had our system installed last week and it went very smoothly! Spencer and team were amazing, very professional, organized and meticulous on the install. Once again, all questions were answered and they ensured we were happy before they left. We have also been encouraged more than once to all in with ANY questions or concerns post-installation. Sutton Brothers, "Thanks again" for your passion and commitment to us individually as a customer!
Sincerely,
Jeff”
“Daniel did a good job better then I have had in a long time.
5 Star rating.”
“I was disappointed with the last service call. The technician shared their findings with our tenants. That’s personal information that should never be shared with anybody but the homeowner. The homeowner should be the one to relay information to tenants. Technicians should be trained to know this.”
“Told them to make sure o bring parts to fix they did not gas leak with the pipe”
“Gary Bennett did great! We are thankful to have our heat back on!! Very was personable, courteous and on time! He did a great job!”
“Mark has been to service our two furnaces this fall as part of our maintenance plan with Sutton Bros. Mark is very knowledgeable, helpful and personable. I will ask for him when I need maintenance or repairs again.”
“Anthony is patient and does a thorough job. He is kind and doesn’t cut corners. He’s willing to explain what he is doing so the home-owner can learn and understand the repairs. Sutton Bros was able to come quickly for a leak problem. I’m grateful for their help!”
“We received excellent service from Caleb. He was very professional, explained everything to us and answered all our questions. He is a very nice young man.”
“Miguel arrived on time. Had a great personality and got right to work.
He did a great job and left the area clean and neat.
He is an asset to your company.”
“The technician was promp and very knowledgeable. He answered any questions that I had. He was able to install the parts and completed his work in less time than expected. He produced an invoice for the quoted amount and explained the charges and showed pictures of the replaced parts.”
“Wendell and Caleb were polite and professional. Corrected the problem quickly.”
“He showed up on time, assessed the problem and had it fixed right away. Excellent!”
“David Rice did an excellent job searching out the problem, a leak in our water line in the crawl space, promptly fixed it. David was polite, friendly, and on time. I would highly recommend Sutton Brothers and David Rice for all your plumbing problems. Joe Malinowski”
“Mr.Mike was a great technician. He answered all of my questions and gave me quotes on other services.
Thank you!!!”
“Mr.Mike was a great technician. He answered all of my questions and gave me quotes on other services.
Thank you!!!”
“Eduardo, Felix and Ricardo, did a wonderful job installing my new HVAC unit. They were very professional, experienced and courteous. They cleaned the entire working space (both inside and outside) very well when installation was completed.”
“I called Sutton Brothers to fix a leaky supply line under my sink. Anthony came out, quickly analyzed the situation, and replaced the entirety of the pipes under the sink to ensure no more leaking. He even went above and beyond and installed the drain pipe for my dishwasher and gave advice on how to fix a leaky shower head and a few other things. Awesome service and a fantastic job done by Anthony and the SB team!”
“Installation of light fixture was very well done. I opted not to have my switches replaced due to the exorbitant quote for that service.”
“Nathan was punctual, polite, friendly and answered all questions. Several of my neighbors inquired about generators and I referred them to Nathan and I believe at least two or three are now also getting generators. Good service from Sutton bros as well as reasonable pricing.”
“Nathan was punctual, polite, and answered my questions. He was easily available for follow up discussion. Well satisfied with this interaction.”
“Had a technician come out to look at my AC and gas furnace to check the condition before turning on the gas. The AC was in working condition before the appointment but not after. I called to ask if the technician had unplugged something while he was working, and they said they would get in touch with him and get back to me. That never happened and after 2 weeks I’m still without my AC. Sucks to pay $130 and be worse off than before.”
“The personnel who performed this task on the ducts of our 30 year old system were very competent and careful as they moved about the house and did an excellent job removing the decades of dirt that lined our ductwork. Very satisfied with the results!, as we are with all work that Sutton has done for us.”
“Great, please give him an Atta-Boy. He is so polite , knowledgeable & helpful. He answered all our questions so that we understood them.”
“Engineer came over to survey area for the installation of the EV charger and submit a quote. Process was smooth and efficient. Very satisfied”
“Great communications on arrival. Answered all questions. Professional/technical expert. Followed through on repairs.”
“Ivan was very professional, courteous and efficient.”
“In the process of having our Kitchen remodeled, we required the relocation of one of our Register Vent's for our HVAC. Mark & Caleb arrived at the appointed time and quickly evaluated what was required in order to properly locate and cut a new hole through our Kitchen floor and how to route the new ducting that would feed the new Register Vent.
The Team was courteous, knowledgeable, and were able to accomplish the task in relatively short order. Based on our experience with the Sutton Brothers Team, we would use them for any future work required and would highly recommend them to anyone having HVAC Service needs.”
“Blake and his coworker were absolutely wonderful!”
“Blake and his coworker were absolutely wonderful!”
“Blake and his coworker were absolutely wonderful!”
“Anthony was prompt, very courteous and got the job done.”
“Daniel is very friendly, courteous, and a professional technician. I am always comfortable having him handle our HVAC needs.”
“I felt that my tech was very knowledgeable about install installation of my thermostat, very friendly and respectful and I Would recommend Sutton Brothers to all my family and friends. They are a great company to call if you need any electrical plumbing, etc. thank you Sutton Brothers and especially to my tech.”
“We remodeled our home and have had several a/c as well as plumbers come to do work. Our former A/C company would not come with the correct filter. Our former plumbing company came once for two years to unclog our drains. When we got an estimate from this former company it was 2,000 over what Sutton charged and it included fixtures which were not included in the former plumbing place. The a/c told us the age of our hvac and let us know how a previous company had run the tubing incorrectly. He gave us good advice to wait till we needed to replace the hvac. The plumber took the time to find out that the pipe would co finally be clogged because of a bolt that would not allow you to go past it when unclogging the fixtures. Which why someone came every year to unclog the drain and didn't bother with fixing the problem in the first place. The office staff is wonderful and we highly recommend this company”
“We remodeled our home and have had several a/c as well as plumbers come to do work. Our former A/C company would not come with the correct filter. Our former plumbing company came once for two years to unclog our drains. When we got an estimate from this former company it was 2,000 over what Sutton charged and it included fixtures which were not included in the former plumbing place. The a/c told us the age of our hvac and let us know how a previous company had run the tubing incorrectly. He gave us good advice to wait till we needed to replace the hvac. The plumber took the time to find out that the pipe would co finally be clogged because of a bolt that would not allow you to go past it when unclogging the fixtures. Which why someone came every year to unclog the drain and didn't bother with fixing the problem in the first place. The office staff is wonderful and we highly recommend this company”
“Kris & Mike were quick, neat and precise even with the difficulty level involved. They got our sewer line back up and running in no time!”
“Every technician that has come to my house has been professional and knowledgeable. Great Team!”
“While in the process of a Kitchen Remodel that required some upgrading of Outlets, Switches, and the addition of some new circuits, we decided to also upgrade / replace our Circuit Panel Box, which was originally installed in 1984 and was maxed out in terms of our ability to add new new circuit's. Electrician Chandler Easter and his partner Miguel worked on the replacement. They were prompt in keeping the appointed date and time promised, knowledgeable and very efficient. After the installation of the new Panel Box, they took the time to identify circuits / outlets & switches associated with each Breaker and labeled them within the new Panel Box. At completion, they picked up after themselves and cleaned the work area of any debris they had generated. I would highly recommend Sutton Brothers and Electrician's Chandler & Miguel and would utilized them again for any future electrical needs or issues in my home.”
“The guys were excellent! They took great care in everything they did and were very considerate and efficient.”
“Daniel performed a very thorough maintenance and service inspection. He was very professional and personable. It was a pleasant service experience.”
“Excellent communication skills, followed by thorough recap of what he did. I want to do business with people like Hunter Yates.”
“The tech was on time .Found the issue and made arrangements to have an electrician come fix the issue the following day”
“Gary was very professional and knowledgable of the situation which he convened.”
“On time arrival
Neat appearance
Polite
Knowledgeable answered my questions
Able to provide prompt reliable estimate for generator installation
Quite satisfied”
“Fantastic experience from the salesperson (Matt) to the technicians who came out to replace our HVAC system. They were all courteous, on time, and did an excellent job. They even finished up earlier than expected. We are over the moon with our new system. We will definitely get in touch with you guys again if we ever need other services.”
“Tito and his assistant working as a well organized team performed an excellent replacement of a gas furnace and replacement of an electric air conditioning unit which comprised a total new system for my home. There is nothing but good things to say about both men and as a semi retired general contractor I can say that I would hire both men today if I had a job for them. Sutton Brothers is fortunate to have employees such as these men working for them.”
“Johnny did a great job serving our generator.. also fixed a WiFi connection problem. Great company”
“Johnny did a great job serving our generator.. also fixed a WiFi connection problem. Great company”
“Anthony is a fantastic technician! So friendly, knowledgeable and efficient! He is the best!”
“Nathan was on time, very professional, and answered all my questions.”
“Caleb was really wonderful in explaining everything once he arrived—he even dusted the outside of the vents once he changed my two filters. My only comment (to Nelson) was that I would have liked to have received a phone call informing me that my appointment time was being pushed from morning to afternoon rather than me calling the office—simple customer courtesy!”
“Efficient and professional.”
“Brandon was great!! He was courteous and very knowledgeable of his craft! I would recommend your company to others…if asked!”
“We had a very exceptional experience with Wendell. He represents a very professional company.”
“We had a very exceptional experience with Wendell. He represents a very professional company.”
“We had a very exceptional experience with Wendell. He represents a very professional company.”
“Gary provided good feedback and shared with me scope images that provided information on the condition of our Themopride oil furnace.”
“The tech was polite and thorough. He troubleshot a tricky loss of power to a room within a relatively short period of time. He also informed us as to why and how this could have happened. Great job!”
“Always have good experience with all employees!”
“Mark was very professional and knowledgeable! He explained fully what and why he thought we needed. Not pushy and was very kind! We are so pleased with Sutton Brothers service and employees!”
“Mark was very professional and knowledgeable! He explained fully what and why he thought we needed. Not pushy and was very kind! We are so pleased with Sutton Brothers service and employees!”
“Chris Craig was a pleasure to work with. He was extremely knowledgeable and took the time to ensure we understood everything along the way. It was not surprising when the repair went according to plan, exactly as Chris defined it.”
“On time, pleasant and professional”
“Mark N was great, professional, personable and very efficient, repair was completed quickly.”
“As a semi retired general contractor I was impressed with the professional demeaner and knowledge of Mark Young. His years of professionalism were greatly appreciated by myself having witnessed many unprofessional workmen over the years. Mark's on time arrival was appreciated by my wife . The report on the conditions found with my 18 year old gas furnace were timely and were explained clearly so my wife could also also understand why I have decided to have additional personal from Sutton Brothers come out to access a possible purchase of a totally new furnace and new air conditioning system. I look for them to come by later this afternoon.”
“Replaced 4 toilets. Christian and Ivan were great, friendly and nice. They kept the work area clean. Covered carpets with plastic. Even added a couple extra repairs that I asked for today. Would ask for them again. Thanks”
“Both men were professional and took their time to ensure everything was correct. No mess left behind. Both were true gentlemen and I admired their kindness.”
“Always professional and knowledgeable!”
“Called Sutton brothers and they had a service technician out to my house on the same day and the repair was completed the same day.
Service technician was awesome.”
“Wonderful! Easy and perfect! Everything is clean and no garbage left behind.”
“Hunter was prompt, knowledgeable, communicative and friendly. Will absolutely be reaching out to Sutton Brothers again!”
“Excellent experience.
Prompt delivery of services.
Polite/knowledgable technician”
“Daniel was very professional and courteous. He explained everything recommended and installed .”
“Discovered need for capacitor replacement and service of the Heating System.
Professional service by Gary Bennett.”
“Gary was great! Our unit went out and Gary was able to come and repair it in less than 24 hours. Thank you so much!”
“Hunter, was a really nice person, knew his job and did it well. I was very satisfied”
“Gary Bennett the Service Tech was very knowledgeable and professional. He fix the problem and answered all my questions. Overall experience from Sutton Brothers HVAC was excellent I would recommend them to everyone!!!!! Thanks”
“Great technician. Very knowledgeable.”
“Hunter was our technician and he was absolutely awesome! Very polite and personable. He discovered a problem with our AC system and got everything sorted out quickly. He enrolled us in a maintenance program and scheduled to install additional equipment the next week to prevent any further issues. I will only call Sutton from now on. Y'all are true professionals. Thanks Hunter!”
“I felt very competent with the service performed by Chris. There were some issues that was done by another plumbing company, which he corrected. Everything Chris did was explained in detail”
“Daniel was both friendly and very professional. He was careful to keep my house clean by wearing plastic shoe protectors and he explained clearly what parts needed to be replaced and even showed me pictures. I would highly recommend Daniel for my air conditioning needs.”
“HVAC Service Technician Caleb Reece came to our home to provide us with a recommendation and estimate to relocate an Air Duct & Register for our Heating and AC located in our Kitchen. Relocation is necessary due to some remodeling work that is being done. Caleb was professional and very knowledgeable and provided us with a solution to address our issue. I would highly recommend Sutton Brothers and HVAC Technician Caleb Reece for all of your HVAC System issues or Service.”
“Mark was excellent, knowledgeable and answered all my questions.”
“I regretfully forget the gentleman’s name, but he was amazing. The experience and knowledge was incredible along with the communication. He’s an asset to your company, and can’t thank you all enough for your service.”
“Felix Pedroza and his team did a great job with the installation of my new Heat Pump. They arrived as expected and went right to work and completed the job in less time than promised. No issues after the work as complete!!”
“Wendell was so helpful today and was able to quickly solve a few of the issues we were having and then provided a quote for the additional repairs that would need to be done. Such a nice guy who definitely knew what he was doing! Grateful to have had him as our service tech today.”
“Anthony did a wonderful job and gave me great advice on replacing our kitchen faucet.
He did leave a screwdriver here (fell under a cabinet), so I need to get a message to him.”
“Both teams did great.. professional, efficient and friendly.. completed the installation ahead of schedule.”
“Hunter Yates came, diagnosed, fixed and kept us fully apprised by phone (we were out of town) throughout the service visit. A true professional and we couldn’t be more pleased. Thank you, Sutton Brothers — and special thanks to Hunter!”
“Brannon Otwell is very knowledgeable, professional, polite, and reassuring. I recommended Sutton Brothers to my daughter and her husband, David and Kristine Kame (4712 Clifton Park, Jamestown, NC) when their HVAC system needed replaced (because of Brannon Otwell). Sutton Brothers did a great job replacing their HVAC system. I am grateful that I have Sutton Brothers to rely on, and especially grateful for your technician, Brannon Otwell.
I called your office requesting that Brannon Otwell be the technician to return to install my bathroom fan when it comes in, and the office was very cooperative by saying yes, they would send Brannon Otwell
Carol Lee Czerniak<><
4008 Leven
Montrose Village”
“Ricardo was incredibly helpful and kind! You guys are lucky to have him! Wonderful person!”
“From phone call to service was excellent. Blake Sheets was wonderful and so kind , when we described what was going on, he knew exactly. He was professional and again was so nice. We would hope that we get him again. A great representative of your company. Thank you to everyone.”
“Kody was professional and knowledgable about the system. He answered all my questions.”
“Christian and Cam were awesome!!
They were very professional and courteous.
I highly recommend them for your plumbing needs. Great Job!!”
“Excellent service. Mike and his partner are very professional and nice. You can trust them and I highly recommend them!”
“Excellent service. Mike and his partner are very professional and nice. You can trust them and I highly recommend them!”
“Complete satisfaction. Would expect nothing less from two brother raised by their Mom and. Dad, who happened to have been some of the finest people that I have ever known!!”
“Abe was prompt and polite while replacing the failed pump on our basement mini-split system. He was able to locate a new pump (of a different make, since the Gobi pump we had failed twice in a year), installed it and had the system up and running by the end of the day. Abe represents your company very well.”
“Cody was very helpful and did the job Right! we appreciate everything they did! They are the best! we will use yall again when we need ya! thanks again!”
“Coy, Jason, Jose and Chandler were excellent.. very careful in our home and very polite!! 4 of the nicest men to have work done in your home… Don’t hesitate to call Sutton Bros .
Steve R”
“Very good experience. Professional and friendly.”
“Johnny was very professional and thorough, thank you!”
“Hunter quickly identified the problem following a power surge that fried the motor in our downstairs unit. He was very clear in explaining what he needed to do. He installed surge protectors, new capacitors and provided regular maintenance . He was very efficient and professional..”
“Sutton Brothers never disappoints, they have a dedicated staff and experienced technicans that can handle any job. They have a good work ethic and they are always professional. I highly recommend Sutton Brothers.”
“Failed to show for scheduled installation. Cited failure to obtain the transfer switch that was to be installed. I had to initiate the calls to reschedule and after a month of unsuccesfully attempting to.do so I cancelled the project. Easy to find part and simple installation of transfer switch, unknown to me why it was such a challenge for Sutton to perform.”
“Our technician (Gary B.) was excellent. Too time to give us all the details for us to make decisions…”
“David came out at 11pm, fixed the issue, and gave us quotes for further repair. He was incredibly courteous and professional. We were really impressed by his helpful, can do attitude!”
“Abe Kingbird was kind and professional, explaining the problem and solutions thoroughly!”
“I had a brand new AC, heater, duct system, and emergency generator put in a couple of months ago. Everything went amazing. A situation came up that required them to send someone out yesterday to solve the problem. They had to relocate some lines on the coil inside the house. Rickardo came out to accomplish the repair. This is the 2nd time he has been out to the house. He was one of the team leaders that came out and did the initial installation. He is always on time, very polite, extremely knowledgeable, and is a master at what he does. It took him about 4 hours but when he was done he cleaned up the area, showed me the repairs, made sure I understood how the repairs made the overall system better, and checked everything making sure the system was back in working order. I commend him and the Sutton Brothers company for the excellent service they have afforded me. I highly recommended them.”
“Sutton Bros. techs arrived on time and were polite and courteous. The work was completed sooner than anticipated and when they left, our home looked as if no work had been done.”
“Sutton Bros. techs arrived on time and were polite and courteous. The work was completed sooner than anticipated and when they left, our home looked as if no work had been done.”
“Anthony was very nice and professional and clearly explained the problem we were having with our plumbing.”
“The technician, David Rice, has done and outstanding job fixing both of my toilets in the house, he was very efficient and professional. Also, he was in and out in no time at all.”
“Excellent work. Excellent customer service. on time, effecient work, was kept informed.”
“Anthony once again was amazing. Fix our issue in a timely fashion and the price was very reasonable. Great customer service”
“Technician was pleasant, thorough, and very professional.”
“I am extremely happy with the service I received from Sutton Brothers and their technician Chandler. He installed my Tesla home charger quickly and efficiently. His friendly demeanor and tidy work made the whole experience very pleasant. I would definitely recommend Sutton Brothers to anyone in need of similar services.”
“The two technicians did a truly professional job upgrading our main circuit panel and installing a new circuit for our EV charger, which they hard-wired. I couldn't be more pleased.”
“The system in my attic leaked–apparently clogged due to sediment accumulation–the pan overflowed and water was leaking downstairs through my laundry room light fixture. My neighbor let Abe in and he assessed the problem, contacted me at work and explained everything. He unclogged the pipe, emptied the pan, and detected a gas leak through an old valve and replaced it.
Abe was professional and personable-thanks, Abe!”
“Michael and Chris were knowledgeable and patient to explain things. Their work looks good. They cleaned up debris after.”
“My service technicians name was Gary. He was very professional and diagnosed the problem and provided me with multiple options. He did the repair quickly and my system is back in operation. Overall I am very happy with his service.”
“Johnny. Tony. And Nathan did an excellent job installing and making sure everything was working properly. Really appreciate their expertise and great customer service with this job. Thank you so much!”
“David showed up on time and performed the repair quickly and with very little ruckus. Hardly knew he was here.”
“Spencer Dowdler and crew did an outstanding job. Very polite and knowledgeable”
“The rep treated the installation like it was for their home. I’m extremely pleased with the service and the friendly reps.”
“This is the second time Cody S. has been out to our house and he is always very knowledgeable, professional, and kind. He explains everything in a way we can understand and ensures we have what we need. Can't recommend Sutton enough based on these experiences!”
“Courteous, professional, and friendly … always!”
“Patrick was through and knowledgeable. Repairs made and he did an excellent job. Will request him for upcoming maintenance schedule. Thank you Patrick”
“Anthony was excellent. Explained everything and fixed a problem we didn’t know about in a timely fashion”
“Serviceman was very knowledgeable and polite. He did a great job and explained everything to me that was needed to be done. He did not push me into purchasing anything that I did not need at this time.”
“The technician arrived in the time window given and diagnosed the problem quickly. Problem solved”
“David was friendly and professional. He got the inspection done and when he found an issue, told us about it, and made an appointment to fix it.”
“Blake was excellent. Awesome customer service, knowledgeable, and personable. He got the job done fast and explained everything through the process.”
“Always professional and friendly. Great work.”
“Cody Campbell was a consummate professional. He solved my problem with ease. I would recommend Sutton Brothers to anyone with a plumbing problem. They are great to work with, timely and efficient.”
“I had a new electrical service installed in my garage. From getting the quote to cleaning up the work sight these guys are total pros. When Johnny and Tony Palmer showed up they were all systems go! No standing around no thinking about it. They knew what they had to do and got it done. I have a couple of other projects I will have them do.”
“Cody did a great job with a minor problem with one of our commodes. He was very quick and effieient.”
“The tech who came to our home did a wonder job unclogging our kitchen sink.. He had to try a few different tools but keep at it until it was fix. When he was finished he explained to me what he did and showed me some things I didn't know about. I will never use another plumbing company.”
“Very prompt and courteous technicians, very professional in their handling of our service, explained, in detail each thing they found needed attention, never once did I feel like I was being forced to do any of the repairs, units were operational just needs a bit of attention,”
“Very prompt and courteous technicians, very professional in their handling of our service, explained, in detail each thing they found needed attention, never once did I feel like I was being forced to do any of the repairs, units were operational just needs a bit of attention,”
“Thank goodness Hunter got my air conditioner back up and running”
“My HVAC cooling system went on the blink-no cooling at all for a month! With the high humidity and pollen count in NC lately, I 've been suffering with breathing problems and fatigue (as seniors we can't take the heat like younger people). I've been hesitating to call for AC repair because of unexpected medical bills and worry about the cost. Today I finally called Sutton Bros. and Gary came out right away. I knew instantly that he was honest and was not going to pump up my bill. He explained what was wrong (and showed me) and replaced the capacitor. He checked to see if the part was still under warranty (Sutton Bros. installed the HVAC Unit), and it was so that's a plus! The air is nice and cool, and my breathing is better-now I can finish the house cleaning I started a month ago! My bill was reasonable and fair, and I purchased an essential plan which Gary explained would cancel my dispatch fee for today's visit. So, for me it was worth it (about $100 more than the bill would have been with the dispatch fee) to purchase a plan that includes maintenance of my HVAC system for a year. Gary told me that they will send me reminders which is good for older people like me with some memory compromise. It was a pleasure dealing with Gary B and I hope he comes back for maintenance or any issues I may have in the future!”
“All 3 men (David, Christian and Cameron) did a fantastic job.
They were all very pleasant and easy to work with.
They explained everything that was going to be done and
answered all our questions.
They were very respectful to us and our property.
They cleaned up after the job was finished.
Would definitely use Sutton Brothers again.”
“Great people and have always been satisfied with the work and the people that do it”
“Responded to our repair needs in a timely and professional manner. Would definitely contact Sutton Brothers for all of our repair/maintenance needs.”
“Polite
Prompt
Thorough
Knowledgeable
Still looking for a system replacement quote”
“Prompt timely response to repair our Air Conditioning system the morning after it noisily died the previous evening. A knowledgeable, very pleasant Technician quickly diagnosed the problem and replaced the failed electrical part and added a recommended surge protector to preclude the chance of a similar future problem. Also checked the rest of the system and left us confident that it now could be depended upon to operate as it should. We are solid fans of Sutton, who also previously replaced our 30 year old water heater!!!”
“David with Sutton Bros. was incredibly helpful getting me the information on my plumbing needs. Took time to review all my options in a professional and respectful manner, and helped answer any questions I had! Thanks David!”
“David with Sutton Bros. was incredibly helpful getting me the information on my plumbing needs. Took time to review all my options in a professional and respectful manner, and helped answer any questions I had! Thanks David!”
“Caleb went well beyond a short service call. He knows his job well. Thank you.”
“Service tech did a great job … very professional”
“This was my first after hours call. Mark was professional, found the issue and repaired it quickly. He communicated with me along the way. He provided exceptional service.”
“Johnny Blackmon was on time and installed our whole house surge protector in a very courteous and efficient manner. Johnny is a dedicated manager who wants to ensure the contacted job is performed to the complete satisfaction of the customer!”